Hotel Mirador Papagayo by LIVVO

Was advertised this hotel by jet2 being a family fun holiday, the pictures are very misleading, the place is very ran down, very dirty, the staff at reception are very rude and very threatening, soon as you land you become very unwelcome, first she advises they need to know what time you’re going to be eating due to Covid. I could understand that 2 years ago.. I travelled through Covid and still didn’t have that experience, secondly the food is cold, and very poor, the snack bar isn’t even to feed everyone and the food is left out all day, the bread in the main restaurant is never touched or covered up at all, very dirty place, my fridge was black, and didn’t work, the beds are singles so don’t expect a double bed, I will upload pictures to show what was advertised and the state of the place, I paid £1700 to come here for 6 nights was biggest waste of money for me & my 4 year old daughter, please avoid at all costs. The bar next to the kids please avoid, my daughters fruit was mouldy, Mould in the room around light switches, Please avoid this hotel. Since I wrote this they have replaced the fridge however it still does not work. Unfortunately I am unsure how this place has high reviews when it as disgusting

This was our second visit to the hotel & probably even better. Welcomed back upon arrival. Had requested the same room as last year, got one next door. Thank you! The hotel location is perfect for us and we love the view from the sea view suite. So relaxing & peaceful listening to the sea. Everywhere is incredibly clean. All staff are very friendly & hardworking. When we needed help when I was unwell the service was fast & efficient & was very much appreciated thank you. Always got sun beds by the pool. We went all inclusive but ate out a few times as that is our preference. The food choice was great & always found something to eat. The reviews vary so much but it is a buffet & not an al a carte restaurant! The hotel provides excellent facilities for value for money. Again friendly staff & good service. We decided to use the spa this time & what a hidden gem! Had the whole place to ourselves for a couple of hours. What a treat & so relaxing. A fabulous 8 night stay & look forward to seeing you again in September.

Stayed here for 9 nights in early May, we had a sea view junior suite with fantastic views overlooking Papagayo bay and beyond, The suite was spacious with excellent air-con and a great walk-in wardrobe. The hotel is very clean throughout and the staff were on the whole helpful and friendly. The upstairs bar and outside seating area were first-class with decent branded drinks and very attentive bar staff. As per previous reviews the food was hit and miss, the best meal of the day was breakfast with plenty of choices for all and served fresh and hot, unfortunately the evening meal on some nights was the opposite with most of the supposed hot dishes lukewarm. I would definitely avoid the food on offer in the snack bar as when we tried it out the chips, hot dogs and burgers were cold and inedible. If management were to address these issues we would definitely consider a return visit

The Hotel was very nice . Our room was ok but would have liked to have been in the main part of the hotel. Cleaning was very good . Staff were very helpful and polite . Drinks were good quality and not too expensive . Bar staff were extremely helpful polite at all times . The hotel was spotless . Entertainment was on the whole very good. A decent walk along the coastal path to the Marina Food was ok but not very hot The hotel facilities were very good . Courtesy bus excellent service to the beach and playa Blanca resort

Stayed for 9 nights in May. We upgraded to a room with sea view room and it was lovely views were fantastic. We liked the location and walk into marina , Flamingo beach etc. It was nice to sit on the terrace and have a sundowner. . The entertainment was rubbish in our opinion. The snack bar was absolutely awful. It really lets the hotel dow, the food was lukewarm at best and never covered over. The lady working there was rude, lots of people complaining about her..

Half way through a 14 night stay. Perfectly comfortable hotel. We have opted for Junior Suite Sea View. Own terrace with sunbeds, very quiet hotel front (definitely worth it) Suite whilst possibly dated extremely comfortable and spacious. In fact, best room space we have experienced with an actual walk in wardrobe with loads of hanging space and shelves and full length mirror. Privelage Lounge is ok - nothing spectacular. Soft drinks, beer, wine, coffee and snacks. Must say the food has exceeded expectations. Had read mixed reviews. No complaints. Piping hot soup / porridge etc and hot plates. Quality has been really decent. Staff all fantastic and no issues at all clearing tables for prompt service. They work extremely hard. Evening shows have also exceeded expectations for price we paid for 2 weeks All Inclusive. We have paid double on other hotels, some of which haven’t justified the price. Looking to another week of relaxation. Would definitely return.

Not a sea view but perfectly acceptable basic room with nice blue tiled floor and good size bathroom (I think you can pay extra for a sea view room). In a quieter area a decent walk to the Rubicon (Marina) but close to the fort. Really good that get a safe in the room for no extra charge or hassle of paying a deposit. Early breakfast at 7:30am is an option if booked ahead (if have a trip or earlier flight). It does have a later check in at 3pm, but is was very good that a locker room was provided and the hotel called us during our initial walk to tell us when our room was ready. Outside space well maintained. Unique black bottomed pool. Only small issue was a lack of plug sockets in room. Hotel beach towels were available on request. For the all inclusive the QR code could be clearer on which drinks are included. Peaceful with no loud music played in the pool area which is a massive plus for relaxation. No diving in the pools was permitted.

Found the hotel excellent the bedroom awesome storage and kept very clean . The food was buffet style always found something to eat did have a little problem with minute insects in bathroom but reception said they were all over the island including her own house did last only 2 nights. The taxis so cheap to get into town would certainly go again.

Enjoyed our holiday overall, hence 3* but numerous things that could make this hotel a truly great experience. Location - we knew the hotel was slightly remote, 11mins walk for us to the marina. Not a problem, but not ideal for everyone. Taxis however were reasonable ~€4. Lovely walk along the seafront. Very windy at times, ladies be prepared to tie your hair up! Rooms - pool view, top floor. Great! Room was clean, and cleaned frequently with towels replaced as and when we wanted. Keycard kept losing info as next to phone in bag. Solved this by placing in a blocker wallet to save numerous trips back and forth to reception! Staff - very mixed, some really helpful and smiley, others appeared unhappy which is such a shame for them as reflects on overall ambience of the hotel. Entertainment - would say average in comparison to other hitels we've been to. We enjoyed the morning archery, the canarian tapas and wine afternoon and the evening magician. Greater variety would be appreciated in the day. Pool - we only used the main pool, always got a lounger no problem at any time. Get the pegs that keep your towels in situ! Such a shame the spa jets or waterfeature in the pool weren't operational, apart from one that another holidaymaker would get working by banging, not really what you expect. Food - breakfast options were brilliant. Evenings were hit and miss. Temperature of food was warm. There is a microwave to the left of the cooking station. Always an option for me, but my son sometimes struggled. He made up for it with the desserts! Would be nice to know if there was a themed night in advance. AI vs HB - We were HB. From what we saw we wouldn't have wanted to be AI. Having seen the snacks left out in the pool bar, the small cardboard cups, asking for room numbers etc, lost the AI luxury element. AI appeared to be being 'managed', understand if you have guests on BB, HB and AI it is hard to control, but the coloured bands should have made this obvious. As we were HB this might be unfair, just what we witnessed and others we talked to said. We were able to swap dinner for lunch which we did to enable us to eat out at night on a few occasions. Option to pay on a daily basis to upgrade to AI which we planned to do, but didn't seem worthwhile on arrival. Would we return - no, but no big complaints, otherwise I'd have spoken to management whilst we were there.