H10 Lanzarote Princess

Our stay at the hotel had a mix of highs and lows. On the positive side, the hotel itself is beautiful and very close to the beach, as well as the rest of Playa Blanca, which made getting around really easy. The reception staff were absolutely lovely and made us feel welcome right away. We really enjoyed the vintage bar acts in the evenings, and Mike’s Coffee Shop quickly became one of our favourite spots. The food at the Cactus Bar was good, though the experience was let down by long wait times and staff who came across as quite rude. We also noticed that on some days, a few of our favourite food options weren’t available at the Cactus Bar and weren’t replaced with alternatives, which was disappointing. A standout moment of our trip was the Code Red act, which performed only once while we were there—it was hands down the best entertainment of the holiday. That said, there were a few aspects that really took away from the experience. When we first arrived in our room, we noticed a bucket and spade left at the top of the wardrobe. It was a small thing, but it suggested the room hadn’t been properly cleaned before we got there. Our room was also at the front of the hotel, right across from a fair that we hadn’t been told about. The noise from it was extremely loud and often went on until 1am, which made it difficult to get a good night’s sleep. The queues at the bars were consistently long and clearly needed more staff to keep things moving. We were also really disappointed with the food in the main restaurant during the evenings. We’re not fussy eaters, but we often struggled to find anything we fancied. The children’s pizza had tuna on it every night, which was odd, and many dishes weren’t labelled properly so it was hard to know what we were eating. Food was often cold and not replaced regularly, which was a shame. On a couple of occasions, there was even a bird flying around the dessert section—definitely not ideal, especially for someone who’s afraid of birds. Unfortunately, we also found that many of the staff, apart from those at reception, came across as quite rude. We weren’t sure if it was due to our age, but it left a bad impression nonetheless. All in all, we made the best of our holiday and enjoyed what we could. Playa Blanca itself is a lovely area and great for families with young children, as there’s plenty to do. However, for younger adults like ourselves, it felt like there wasn’t as much on offer.

This is my third time visiting the hotel, the last time was 10 years ago! We had a lovely welcome drink left in the room for our anniversary which was a nice touch. The room and pool areas were lovely and clean, with the outside area being washed down everyday. Excellent facilities for children with the mini disco being a firm favourite with my girls. All the staff were so lovely and friendly and made the holiday special for them. We mainly used the indoor pool as the little ones found the outside pools a little cold. Breakfast was lovely with plenty of choice, our only disappointment was the evening meal. One of the things we remembered was the excellent food at the hotel. Sadly the quality has definitely declined, not a lot of choice with some peculiar combinations. Vegetables not of a fresh quality and not many options for the children which meant my young children lived on chips and pasta. Food was slow to be replaced when the trays were empty. There was also a couple of nights where birds flew into the restaurant and landed on the cakes which put us off. We ended up eating our a few times which you don't want to have to do when you've paid for the meals. Overall I would return to the hotel again as the facilities available and location are great but only on a bed and breakfast basis.