Guest User
May 20, 2025
My initial impression of the hotel was a "wow"! On check in, impressed by the professionalism of Lia Maria. Since we arrived @14:30, had been up for 12 hours, can only go to the 24 hr. snack bar for a quick bite. Ordered Cuban sandwich, waited for half an hour, was informed no bread, at least we got our order. Our room was spectacular, everything was clean and tidy, the best part was our balcony was steps to the pool. Made ala carte reservations, first we tried the Spanish Restaurant, we didn't enjoy the food, it was too salty. Second reservation was Asian( Japanese ), as expected cooking fried rice, my critic was we were seated far away from the other guests, we didn't see the cooking style of " Joann", but over all the food was good. The last restaurant we went to was the Mediterranean ( Vegetarian ), it's the best of all the ala carte. Enjoyed our time at the 24 hr lobby bar, hats off to Juan ( Jose ) Adrian, he's the best of all time. He definitely made our stay special, he's very attentive, kind and polite. The critic I have is the cook at the 24 hr bar, we ordered 2 burgers, waited for more than half an hour until my husband have to ask what happened to our order. This black lady who's the cook completely ignored my husband, yelled at him and said no bread. Why were we not informed about it in the first place, when in fact my husband saw some bread . We were so upset to be treated that way. We're not demanding guests, treat us with kindness and we know how to reciprocate. Another concern I have is other guests coming to our balcony and using our balcony instead of theirs, it's a matter of respect and privacy, uncertain if they're locals because they spoke in Spanish. I don't know whether there should be sign written in both English and Spanish reminding other guests not to use other guests balcony. Security wise, this resort is well secured, you won't find anyone selling or bugging you while you're in the beach. There's too many flies inside the buffet restaurant. There's no variety when it comes to food selection. Will I come back, maybe? Will I recommend this hotel? Yes I will.