Best Western Plus Plattsburgh

I did not stay after looking over my room. The room was filthy. Mattress cover stained. Filth all over the refrigerator and sticky microwave door. Dirty phone. Crumbs and dirt in closet. Bathroom toilet not clean. Was shown second room along with staff and found same condition. Money refunded but horribly inconvenienced trying to find another hotel at last minute.

We have stayed at this hotel several times with premium room & 2 hour early check in. Normally not an issue. Although slightly early,staff said room will be ready in 20 minutes so we stayed around lobby. After 20 they told us another half hour, so we waited again. After a half hour, they then told us not before 3 pm which was another 45 minutes later. Instead of telling us initially you can’t check in before 3 we would have made other plans. I went by the room several times and did not see a cleaning lady as it is the same room we stay in each time. We felt that we were being played with as we knew the room was ready. They also knew where we were waiting so at anytime they could have come to see us to say your room is ready now. Our early check in was at 2 pm so they didn’t even respect that and the hotel was not busy. All that to say we were highly disappointed as we were recurring clients. This was unacceptable, and will most likely never return due to the lack of hospitality

Room was great down fall was had to clean the jacuzzi tub myself as it was dirty and had stuff come out of the jets. And had a issue with the key card to get in the entrance for the suites but other than that was a great time.

No fuss one night stay One night stop en route to Montreal. Clean room, a bit too dark. Not soundproof; as guest next door was watching TV past midnight, we had to use earplugs. Pool - not tested - looks amazing. Breakfast options are fair.

It was ok for one night after a day trip to Montreal. It was very basic. Staff was friendly, breakfast was included and fairly good. The indoor pool looked nice but we were too late to use it. The room was very dated, small bathroom. There were lots of nearby food places & a Walmart.

Nice hot breakfast. The young woman in the dining room was excellent and very attentive. We were pleasantly surprised to find a Tesla charging station but disappointed that there was no recycling. The fan did not work in our bathroom but the shower was great. Front desk staff were helpful. Hotel was centrally located with an attached restaurant.