Home2 Suites by Hilton North Plano Hwy 75

Great location! Great facilities! Great service

Walked into my first nights stay: feeling sick from the humidity and Mold in the lobby, coupled with dirty floors and a public empty fridge with no food to purchase; went to the first room-musty, and unclean with dog crap and half eaten chicken bones on stairs, leading to the floor; water damage on ceiling and a musty, garbage odor on the floor; went to another floor and humid with another unclean room(smelled like smoke) non smoking facility? I think not. I was told that the cleaning crew went home and they’re short staffed; was told humidity in all floors was due to customer complaints? I call bs. Dirty laundry and peoples days old garbage left to ensure customers smelled it, I guess. Management and asst management showed complete negligence even after I complained.

First, they gave me the wrong room for what i booked (they corrected). Second, my room had very little toilet paper (i had to ask for after 1 person usage).

Didn’t Get the Room I Paid For I booked a double queen room through *******, but when I arrived at the hotel, they gave me a room with one queen bed and a sofa bed instead. When I asked about it, the front desk told me that because I booked through a third-party site, they could give me whatever room they had available. This is unacceptable. I paid for a specific room type and expected to receive what I reserved. The sofa bed was uncomfortable, and it made our stay much less pleasant than it should have been. I’m disappointed both in the hotel’s attitude and in the lack of consistency between what is advertised and what is delivered. If third-party bookings aren't honored properly, that should be clearly communicated in advance. I hope ******* reviews this issue and works with the hotel to prevent this from happening to other travelers..

Breakfast Cleaned place and the front desk always ready to assist. Complimentary breakfast it is okay limited. They serve a bit of spicy breakfast. Not my type.

Standing water in room, malfunctioning lock on bathroom door that would lock the person inside, timer in waffle maker did not work (I know that sounds petty, but the little things started to add up).