SureStay Plus Hotel by Best Western Plano Reviews

Location was decent. Could’ve been cleaner, some orange yellowish residue on the walls? Toilet stopped up with toilet paper, but quick to be fixed. Front desk person was nice and helpful. Free hotel breakfast was edible.

Location very easy with restaurants and markets all within walking distance. Rooms large and very clean and house keeping attentive. They also are not intrusive - pool is clean, breakfast is a bit better than the usual that you get other mid range hotels. The front of house staff are fantastic and friendly with lots of advice and help. Only one was well below par who was absolutely a "not my job" person with atrocious customer facing skills - if you get her then dont bother asking anything, wait til the shift changes and all will be well, everyone else is a dream. So - overall, very happy - clean, big rooms, fridges and miscrowaves in all rooms, large rooms, beds are proper King size and everything feels new. DO book here - DONT book across the street at the Baymont as you will absolutely regret it!

Great place.

good staff

Average, a good choice in the Plano area

The room was dusty and not vacummed after previuos use. Had to bring it up with staff. Stenchy smell in rooms and cockroaches around bathroom. Old towels.

The AC was just blowing air, not cooling the room . the room was hot/humid even though the temp reader on AC was saying 60. The noise, I felt i was living in apartment. I could hear children running loudly in the room above us. The breakfast was average

Nice hotel, convenient location. Breakfast was good. Outdoor hot tub was enjoyable, but pool was too cold to use. Check in was very quick.

Had a great time staying there. Only issue is that they didn’t replace the sheets when I asked them to. I even told the front desk to do it while I went out for the day. But when I got back, it wasn’t made. So that would be the only issue I had at this hotel.

The jacuzzi sweet was exactly what I wanted. Huge tub. Super relaxing. Just be aware that it is part of the living area so if you need privacy in the room, though there is a shower curtain, I wouldn’t have felt comfortable if my children had been with me.

It was an overall good experience, the only real issues i had was the room service which u had to ask for and the damn laundry machine took my money lol; it was a pretty good place to stay

While welcoming, the room itself was not clean. It appeared that a vacuum would have solved many problems, yet one was rarely used. There were large clumps of hair in the hallway, and the area around the beds was covered in crumbs and other discards. Our neighbours were exceedingly loud, sounds not at all pleasant for a family with 4 kids sleeping in the room. Will not be going back.

This is a great stay to consider. We love our stay here for about 4 days. But the breakfast here is horrible. Rest all good. I recommend this place if anyone is looking for a short stay in Plano.

The front desk staff is always gone at night . There are nails exposed in the bathroom as well as signs of just general disrepair on the carpet. The refrigerator is broken in the lobby and they have no snacks or vending machines on the property. The outlets for the microwave and fridge in the room are hit or miss. Hallways smell like cigarette smoke nonstop despite there being a non smoking floor. Would not stay here again regardless of how cheap it is.