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Courtyard Dallas Plano in Legacy Park
4.3/573 Reviews

Courtyard Dallas Plano in Legacy Park

Plano|0.86km from Hilti North America Corporate Office
Arrived approx 8pm Intro to this hotels was one of the worst I have EVER been in. Young female, NEVER looked up at me anytime during the course of exchange. I was wishing to apply cash payment of room and tax to my room and leave my credit card for incidentials, I was not even able to finish my sentence when she abruptly interrupted me by saying ” Oh no, we have policy and procedures here, you would need to put down $300 cash and hold up to $190 on the card, for incidentials, the TV, pets. I looked at her in amazement, $300 !!!! that's more than my room and for 2 nights tax included. I asked when the procedures were in place, I am a BONVOY member, I have not heard of this specific type of money procedure along with cc hold. I did not have a lot of room on my credit card, hence me asking if I can put down the cash deposit on my room. AGAIN I want to be very clear, ”She never looked up and made eye contact” I felt like I was guilty before a Jury. I never saw her again, however the lingering experience held onto my mind the entire weekend, thereby ruining IT!!!!! Saving grace was the rest of the staff. I apologize for not having their names, there was a young lady with long hair and glasses working overnight, she was very kind hearted and nice. Young lady who worked what appeared the whole day and evening by herself at the desk, was direct, friendly, and hospitable. staff at your bistro, greeted me warmly, very kind during the breakfast shift, eggs were good, and the service was wonderful. As I left the hotel, young Lady by the name of Taylor asked me how my stay was, she seemed to sense I had something on my mind, she inquired warmly and I shared with her my disbelief, concern, anger, and resentful for the way I was approached, treated, and left for nothing. For whom the lady in question was Friday night approx 8pm sept 20 I sure you can find it on the video camera just above the front desk, this lady needs something, not sure if training on soft listening skills, the ability to let the customer who provides the funds from their account to provide her with a paycheck advisement is in order. The memory of this experience will be remembered, please give this matter the attention it deserves. I'm questioning if I wish to continue being an BONVOY member.....

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Top rated hotels in Plano

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Homewood Suites by Hilton North Dallas - Plano
4.1/584 Reviews
Our experience was very positive at this property. Staff was very friendly and helpful when needed (only for additional towels) The breakfast bar was clean and well supplied, the attendants were there to keep everything replenished when needed. Our room was clean and comfortable. My only complaint (and it's not the hotel's fault) pet owners need to be responsible and pick up waste from their pet. There were multiple piles of poop on the grass right outside the side doors. If you're going to travel with pets CLEAN UP AFTER THEM!!
SpringHill Suites Dallas Plano/Frisco
4.6/593 Reviews
We stayed at the Springhill Suites February 12-14 to attend a competition at the Ford Center. We arrived early so I figured the room would not be ready, so we waited in the lobby while the clerk put a rush on a room for us. Everyone was nice to us during our entire stay and very helpful. The place was very clean and the room was well appointed with amenities and very spacious. The staff there all seemed like they actually wanted us to be there and weren't just working to get a check. We attempted to leave to catch our plane at 3AM Monday morning. I was devastated to see that our rental car had a flat tire. Hertz could only call Triple A, but warned that they could not give a time estimate and it may take a while. I frantically tried to change to the spare myself. I quickly realized that I didn't know what I was doing. I walked back inside the hotel and asked Wesley Delany, at the front desk if he knew of any place open or anyone that could help us. With a smile on his face he said yes, he can help us. I was shocked and so grateful. He spent the next hour on the cold ground putting our spare tire on. We ran into all kinds of problems, but he kept at it and got us rolling again. We would never have made our flight without his help! And he was nice the ENTIRE time. He could have easily told us no, like 2 other people did. I hope that a manager sees this review and gets Wesley a bonus/raise because he truly deserves it! Every time we stay in that area we will definitely be back at this hotel because the entire staff at this location was phenomenal. Thank you!
La Quinta Inn & Suites by Wyndham Dallas Plano West
4.3/5106 Reviews
I reserved a suite for my mom and me to stay in for 1 night as she was having surgery next door at the heart hospital. I was checked in a timely manner and my room looked like the pictures on the website. It was fairly clean except for all the dog hair on the floor and food crumbs left over from previous guests in multiple places on the carpet! It was clear they skipped the vacuming! I slept on the pull out sofa and I checked upon arrival for sheets and blankets. I didn't see a blanket and called to the front desk the man working there was very irritated that I asked for a blanket. he said I could come get one. So with my room being the farthest from lobby, I made my way down there. No blankets!! I was told and no offer to get me one. When I did verify and asked are u sure? He said he'd go tear up a bed for me and bring it to me! That is when i notified him of the pet hair and food. he was not happy that i asked for housekeeping to come and vacuum! So beware he's a little crabby!! I used the fitness room which needs help! Very minimal! The breakfast was served in the mornig but n o details at chek in when it was hours etc! It was okay . typical hotel breakfast nothing to brag about! All in all it fit our needs for a overnight stay!
Dallas/Plano Marriott at Legacy Town Center
4.4/599 Reviews
This hotel is in a spectacular location. LOVE, LOVE, LOVE!!! I can not wait to return. Fantastic customer service, extremely clean, and perfect location. The rooms are nice and extremely comfortable. The only thing I was not a fan of is the the restroom barn door style. If the door was completely closed to one side then you could still see through the crack of the other side. Also, they charge for Wi-Fi. However, I have nothing negative to say about the hotel. I would recommend it and God willing will return.
Extended Stay America Suites - Dallas - Plano Parkway
2.7/547 Reviews
First of all, we wanted to mention that the staff did everything they could to make our stay better. Unfortunately the owners/management of the hotel didn’t give them enough to work with. While the hotel is basically clean, our room looked pretty beat up and had a lot of problems: (1) lots of dings and dents on doors, cabinets and furniture (see pics); (2) there were bugs and roaches running around; (3) and worst of all, a leak under the kitchen sink that had been going on so long it warped the cabinet under the sink and provided a nasty smell. When we had the hotel maintenance man take a look, he said the drain had never been installed properly so had been leaking obviously for months. We couldn’t believe no one else had noticed this before. We selected this hotel based on a booking site (Agoda) and we put in that we needed a breakfast Buffett. Unfortunately their idea of breakfast is a few muffins wrapped in cellophane along with a few breakfast bars. When we asked, the staff said it was because of “Covid”. That’s interesting because we’ve visited at least 5 other hotels in the last 3 months and they ALL have normal breakfast buffets now - this reeks of a cop out by Extended Stay. As we mentioned the staff did everything they could to overcome the problems and were very courteous. Unfortunately the owner/operator if this property apparently don’t share that same concern. This property needs help !
Motel 6 Plano, TX - West - Frisco
3.2/597 Reviews
Yesterday were amazing we had a cookout and everything we really enjoyed it alot doe we all fell asleep fast too lol

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