Hotels Near The PNC Carousel in Pittsburgh

This place was extremely clean, had many amenities such as complimentary designer toiletries, tea bottle opener, wine glasses and of course the clawfoot bathtub. One would say it was easy to forget this unit even had a rain tile large walk in shower. The only down side I would say, the hotel does not have a front desk so everything is all virtual, a little different than the traditional check in, however if I would have read prior to booking the process would have been extremely painless. The supper staff over the phone were tremendously helpful.

This is the first and only time I've written a review of a Marriott. I'm doing so because it was that bad. Literally, THAT BAD. To start, I am a Platinum member for many years. So I am very used to very good service at Marriotts. Today, it was the exact opposite. This weekend, Taylor Swift was in town. This made things busy at this hotel. And hectic. And full. And also, most notably, not a surprise. Taylor has been coming to Pittsburgh for almost a year. However, this large hotel seemed confused, confounded and dazed at the number of paid guests who showed up today. They left a very inexperienced ”supervisor” in charge of the hotel and the result was a cluster. This was likely their busiest weekend of 2023 so an actual manager and extra housekeeping staff would have been appropriate. Neither were in place. We tried to check in at 230, which as a Platinum member would never be an issue anywhere. Here, they said they had no rooms. They suggested we get ready for the concert in the lobby bathroom. Yes, of the hotel. So, we did that. We did it with no apology, no emotion, literally zero human communication that recognized what a mess this was. We paid for a suite, but instead got ready in a communal bathroom with hundreds of other misplaced guests. At midnight, we returned to the hotel and tried to get a key for the second room we had already paid for. We were yelled at to get in the regular line, as no Marriott Elite service was available. When I asked what the rate would be since they were checking us in well after midnight, ”Chris” sneered and said he wasn't ”in the mood” as he had already been yelled at today. I'm sure he had been, and that part stinks for him. At 1AM, there was still a line out the door of people trying to check in for rooms they paid for starting hours ago. This hotel is to be avoided. Go to one of the hotels across the street.

This Holiday Inn Express is a dump, every other Holiday Inn Express has been great except this one and apparently management oversight doesn't care as this is another very similar review from others that did not care much for this hotel. Filthy, had to change rooms due to the mold and mildew in the bathroom shower and the sewer odor on the floor. New room on a different floor was slightly cleaner until you see all the hair on the bathroom floor and no fan, after a 1 hot shower, the ceiling is dripping with water. Bought clorex wipes to clean the area. Found a dirty shirt from a previous guest on the floor underneath an ottoman. $22/night for parking is a ripoff and the gate to get into the lot is broke. The entry door in the back near the parking lot, that is supposed to open with your room card, is propped open night and day, must be broke and can be a security issue. Stairwell had trash in it. Couldn't wait to be out of the room.

We asked for city view and our room was on the 20th floor. Gorgeous view! The room was clean, everything we needed was provided at a reasonable price. The pool on the 4th floor with a view of the iconic yellow bridge was fantastic. Every staff member we spoke with was friendly and helpful, with great pointers for restaurants. The next time we go to Pittsburgh we will be staying here again.

I have stayed at this hotel several times in the past. The hotel and all of their staff are very friendly and very accommodating to their guests. We always stay here when coming to Pittsburgh because of the location and great staff. I am also very happy with all of their breakfast selections for their guests .

Hampton Inn Pittsburgh/Greentree I apologize in advance for the lengthy review but I needed to warn other people about this place, specially Hilton Members that time and time again bring business to the brand with our stays. If I could leave 0 star I would, this hotel left something to be desired. I really don't understand how they have 4 stars on Google, all I can think of is managment encouraging their employees, friends and families to write bogus reviews to raise their score. I really don't want to believe a Hilton brand would stoop so low but then again this hotel seem to be run by very rude and unprofessional people so I can't rule anything out. The property was old and outdated. Now I'm not super picky about things like that but when my room smells horrible and the ceiling in the bathroom on top of the tub is cracking and pieces of drywall are falling on me while showering, well that's when we have a problem. I understand a building being outdated but maintenance should never ever fall behind, especially in a Hilton brand. As a Hilton Diamond member that has stay with the brand everytime I travel domestically or internationally, this is not what I have come to expect from them. On top of that the staff was extremely unhelpful, rude and unwelcoming. They all seem like they did not want to be there and were all having the worst day according to their body language and behavior towards the guest. I was traveling with my partner and she's a god damn saint and didn't want to bother anyone or get anyone in trouble, she told me it was just a 3 nights stay and to just let it go, so I didn't say anything while we were there. Now the last drop came when we arrived home and I sat down,and went to check the receipt from the hotel(side note-I usually don't check my Hilton stay receipts till a couple days after check out, but this people did not inspired any confidence in me). I am glad I checked because there was a $267 cleaning fee attached. I immediately called the hotel but the agent said he didn't know what that cleaning fee meant so I had to call back the next day in the morning to speak with his manager Rebecca. I called the next day in the morning and asked to speak with Rebecca, they send me to her voice-mail, so I got tired of being thrown around like a god damn ball and decided to call the diamond desk. They contacted the hotel and put me through to talk to someone(this person was not the manager Rebecca, it was a front desk agent) The lady said the Cleaning Fee was for smoking. Now I was really pissed, I have ashtma and obviously do not smoke at all, and my partner does not smoke either, she doesn't even drink. I explained that it was not possible that we could have smoke in that room and asked what proved they had to make that statement and charge me a fee without even notifying me before leaving the hotel, all the lady said was that it smelled like someone smoked. I reiterated that it was not possible and she kept saying the same thing. A

I always start a review with the positives. I also don't like to be part of the problem but part of the solution and try to always offer helpful suggestions if I make a valid complaint. That said... The room at the Holiday Inn PIT Airport was PRETTY clean. I saw dark, long hairs on the bathroom floor (my hair is short and blonde,) and in the tub which led me to think the bathroom wasn't clean. However, the toilet and sink were seemingly wiped down and plenty of towels were accessible. The beds are comfy, the rooms are large, and we appreciate the outdoor pool in the warmer months. My husband and I stay here quite often, as many as 4 times a year or more, often with a multi-night stay, and we enjoy using the pool. The location for us is convenient to restaurants, shopping and the airport. Holiday Inn Pittsburgh Airport in general meets our needs. The breakfast is very good. Lots of a variety of hot foods and coffee. The waitstaff is always helpful in bringing out supplies, refilling coffee, hot food, a ”to go” bag if needed, etc. That all said, there is this very heavy set MEAN blonde lady with glasses that makes us cower and cringe each time we enter the hotel. We DON'T want to ask her for anything as she ALWAYS makes us feel like we are BOTHERING her. She seems to work the day shift, from early morning til 3 p.m. or so, as we have noticed and we try to make my requests and ask questions AFTER she is gone for the day. How ridiculous is this?!! Case in point: During one particular stay, I asked for more bars of soap for our room. I prefer bar soap. I shouldn't have to feel ”sheepish” about asking. They are mini and not full-sized bars of soap. We usually stay an average of 3 nights when we come to town and the hubs and i prefer bar soap to the bodywash and need more than one teensy bar for the two of us between the shower and sink for 3 days of usage. Get this one....She told us to use the bodywash in the containers on the shower wall and asked us if we had checked to see if the container of body wash was full!!!?? She seems to like to provoke an ARGUMENT! Then she preceded to tell us how she was instructed to hand out the minimum as in the case of the soap. I was thinking: ” Lady, please just open the drawer behind you and give us the dang soap!!” It's NOT a difficult request. I'm thinking: What happened to the old adage, ”The customer is always right?” The staff certainly should not ARGUE with the customer. A hotel front desk clerk works in the hospitality business and should provide the customer with ”hassle free” service. NOT! We don't ask for much. We don't ask for the room to be serviced with fresh towels, etc. during our usual 2 to 3 night stay. Was asking for mini bars of soap too difficult of a request? Today in our hotel room, I went to wash my hands after leftovers from an early lunch (around 11:00 a.m.,) to find that there was NO WATER. It had obviously been shut off. Why? We called the front desk to find out what happene

It was clean and the staff was super nice. They aren't trained for the bar or restaurant area, as they use the front desk people to work these areas too. Food wasn't prepared as to what the menu says and none of them know how to mix drinks. Literally, they don't know. They'll tell you that. One guy working said we can't order food because he was the only person there. Breakfast food was just ok if you like rubber eggs or eggs in a weird liquid. Other choices were good though. It was hit and miss. Rooms were clean and spacious. Nice addition to have the sectional couch in rooms. All in all, we would stay there again. It's more of a convenience hotel. Don't expect it to be a resort. It has potential to be phenomenal if they'd have the food and bar corrected.

Booked this hotel to come visit my boyfriend working in town. Was hard to figure out where to go in but other than that everything was great! Location is right by everything! If he comes back for work I’ll definitely be staying again!