Comfort Inn & Suites Pittsburgh-Northshore

Really good location, just a few minutes walk from a very nice part of town. The hotel is very modern and comfortable with lovely amenities, including a pool and gym. Breakfast was generous although missing some bits, we were very happy. The room itself was very comfy and although the bedding wasn’t the nicest, it was very clean. I will say the area itself felt a little sketchy at night and we were concerned about the car, but all was fine. It was very different by day!

We stayed here for the Green Day concert. Overall the hotel and our rooms were clean, but check in was a bit frustrating. We got there at 3 pm when you were allowed to check in. The front desk was in chaos. Three housekeepers called off which is not the fault of the hotel staff that was there but it made the check in process extremely difficult. The staff working weren’t too interested in helping us check in. Two staff members who were helping my husband and I and our friends check in abandoned us at the front desk mid check in. One appeared to leave because her shift was over and the other did yell something about going to help the housekeeper which I can appreciate but they could have communicated with us what they were doing. One lone person who just started her shift walked into the mess (there were lots of other people waiting to check in). She was not briefed on what happened. She was apologetic and did her best. They told us it would be a 15 minute wait for our rooms. It turned into an hour wait. Another staff member came to help but didn’t do too much but sit there. We ended up asking several times for our room after the housekeeper and who we think was the manager on duty said rooms had been put in the computer and said the staff could start assigning them. Overall the situation could’ve been managed better by the staff - the communication with guests wasn’t very good at all. Customer service was lacking. The room was clean but there was no hair dryer. I found out upon check out that they do have hair dryers but you have to ask the front desk. There should be a card in the room stating this. There is parking onsite at the hotel which is a plus. It’s walking distance to PNC park and they do have a free shuttle on the weekends which is nice. We did have an issue with how our door closed - we had to pull it really hard to get it latch closed (and test it to make sure it actually closed and locked). We did let the front desk know this and the woman working when we checked out seemed concerned about it and noted it for maintenance. Overall, we aren’t sure we would stay here again.

We were a couple visiting The Burgh for 3 days in July. We were greeted immediately by super friendly staff who were grilling hotdogs in celebration of the July 4th holiday. Got checked into our room which had a commanding view of the city and was very clean and comfortable. The hotel has a nice outdoor patio and conference room area that was perfect for a holiday party they threw for guests! How about that? We had a completely private outdoor patio to celebrate and watch the fireworks! No crowds, walking, traffic, Hooray! The hotel manager was wonderful as were all staff we encountered. You can tell that they are under new management and are addressing all customer service proactively. We also had a dedicated shuttle driver who took us around town and to the ballpark and picked us up afterwards…Win Win!

Weekend in Pittsburgh for a concert at Mr. Smalls, then some sightseeing. This was close to Millvale and the ***** district, and had some of the best pricing in the area for the amenities I was looking for: shuttle, pool, free breakfast, free WIFI. Also hoped for free parking, but even with paid parking, the daily rate was less than others in the area. The hotel is modern and clean, albeit laid out a little weird- you park in the back on the second floor, and have to go downstairs for the check in desk. There are both stairs and elevators, so access is not an issue. And there is a door on the first floor street level, as well as a limited time parking area to pull up to that door and check in if you wanted to. Do not be intimidated by the neighborhood- the surrounding houses look a little worn, and there were some panhandlers around, but we came and went at all hours and never felt unsafe. Do mind traffic as there are some pretty large, somewhat confusing intersections nearby (though that seems to be kinda par for the course for the city). Our room was nicely appointed, and we had a decent view of the city from the fourth floor (facing the main road). There is also a patio/deck on the sixth floor if you like wide city views. The heated pool was wonderfully relaxing, but check if there are towels in the pool area before entering! Breakfast included cereals, breads, waffles, small selection of yogurt and fresh fruit. There were also hot items- scrambled eggs and sausage for the two days we were there. I can't have gluten, so I was grateful for the hot items, but unfortunately the eggs were somewhere between rubbery and hard both days. Sausage was delicious though. And please stock more bananas! The shuttle was very handy, especially when we got caught in a rain storm after walking across to the ***** district for dinner. Make sure you take a card with the phone number at the front desk! The driver was super friendly and knew her way around well. Mattress was a little too hard for our tastes, but the mix of squishy and firm pillows was great! and there were five of them for two of us, so we had options to get comfy with! WIFI was decent strength and easy to connect to. Our room faced the street and highways, but the street noise was minimal. Good blackout curtains, too. Overall, we were happy with our stay. We felt safe, clean, and partner really enjoyed the waffle maker and yogurts at breakfast. Would stay again.