little ACG
April 30, 2025
The hotel is good value for money, and it's only about 20 minutes' drive from downtown Pittsburgh. It's good to stay here if you drive yourself, and parking is free. But during the 3 nights, the room was not cleaned when I returned to the room on the second night. The housekeeping department actually forgot to clean it. I called to ask them to come and clean, but the phone was not connected. I had to go to the front desk specifically, and the front desk lacked professionalism. I always suspected that the guests didn't let anyone come to clean. It was also quite speechless. It was more than 6 o'clock in the evening, and they told me that the housekeeping department had all gone off work and couldn't come to clean. In the end, I could only get clean towels and paid for mineral water at the front desk. I made up the sheets myself. As a result, a housekeeper came to take out the garbage at more than 8 o'clock. I feel that the management of this hotel is quite chaotic. They said they were off work and came to clean again. It happened in a brand chain hotel.
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