102 Reviews
Fairmont Pittsburgh
Downtown Pittsburgh Pittsburgh|2.52km from Artifacts
Definitely need a housekeeping supervisor to ensure that rooms are deep cleaned after each guest. The lack of detail with dusting the air vents, cleaning/dusting/disinfecting the commonly touched areas was very shocking for the prices. Even after the manager came to our room to ensure it was cleaned, it was not done to my satisfaction. The place made me feel filthy and unclean. Just to know that there was probably a lot of filth that was also unseen. You can definitely tell that new management (General manager, Housekeeping Manager, and Concierge) is needed and the staff needs to be retrained with their focus being customer satisfaction in all aspects of the guest's stay. The food was not good at all. Our birthday weekend would have been better if we stayed at a no frills 3 star hotel because at least we would not have such high expectations. The best part of our stay was my spa experience. It was top notch! Also, we appreciate the hotel accommodating our travel schedule by allowing us early check in and check out. This allowed us to save money and time that would have been used on a rental car and reduced time we had to spend carrying our bags around and waiting at the airport.
