Anonymous User
December 16, 2024
First of all, this convenient environment is great! It is also a hotel with a view of the Leaning Tower of Pisa.
but! Very unreliable
On the first day we arrived we were stuck in the elevator for 15 minutes, we couldn't get out, the elevator door wouldn't open, the buttons were all black, and it was hard to contact anyone. The staff came and taught us how to force it open. If you don't understand English or Italian as a foreigner you will really collapse! After pressing the force button, you will still fall when all the fires are extinguished! The first reaction after getting out of the elevator was nausea and vomiting.
The next day was even funnier. We told the hotel front desk one day in advance and asked them to book a taxi for us the next day to take us to the station! The hotel said that we didn't need to make a reservation, and that we only needed to call in 5 minutes on the morning. However, we arrived 15 minutes earlier the next day, but we still couldn't get a call after almost half an hour, which directly caused us to miss the train and lose more than 100 euros in ticket money.
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