Guest User
August 10, 2023
Our stay was supposed to be relief after an overnight ferry trip. We've arrived early in the morning, settled the EUR 90 bill and crashed in our beds. When we woke up around 10 am we realized there is no water in the tap. So, no toilet, no shower possible. The situation lasted at least until our check-out after noon. We were told that the disconnection of water was a result of some street works, which we accepted but then asked for partial refund. Then the receptionist consulted someone on the phone and answered that it's not their fault so no refund possible. I asked if the hotel collapsed would they still charge us, since it wouldn't be their fault either, but to no avail. So we ended up paying EUR 90 for a room WITHOUT bathroom or toilet. The hotel itself is OK, but with such a customer attitude I advise you to avoid it.