Carlo Magno Hotel Spa Resort

This was our third time staying at this hotel though our last visit was 7 years ago and we found our 7 night stay (with 2 grown up children) to be a bit disappointing. The hotel is very well located in terms of its access to the ski slopes which are easily accessible only 30 meters in front of the entrance. We were on a HB package. Dinner was very good and they have an impressive selection of buffet items which we enjoyed. Service during dinner can be improved. The waiters serving us were serving too many tables and we often felt that it was difficult getting their attention. We did not like the fact that water was not included and we had to pay extra for it. Breakfast was disappointing. Quite a limited offering for a 4 star superior hotel. Breakfast seams more like what you would expect from a 2-3 star hotel. We like to eat fruit for breakfast and there was no cut fruit at all only whole fruits like clementines apples, bananas that you need to park for yourself. On most of the morning some of the fruit would run out quite quickly. The staff would say that there is no more clementines (or bananas) and then when you were about to leave suddenly more came. They charge €3 extra for a tiny glass of freshly squeezed orange juice which is unacceptably small (less than 100cc). There are only hard boiled pre-made (cold) eggs and scrambled eggs (buffet style) and hard boiled eggs. No effort to make any fresh breakfast items. No omelets or other egg offering. The have pancakes but they are always made in huge batches and brought in cold from the kitchen. Nothing made on the spot. They have a strange toaster that works very bad. Service in breakfast is terrible. The coffee they serve takes forever to come. Lots of waiters around but service is very disorganized and inefficient. On 1/2 of the mornings the coffee we ordered never arrived and we had to order it 2 times from 2 different waiters. Waiters are not assigned a particular table so you always try to look for someone to notice you to order coffee and the feeling we had was that they would avoid eye contact and not notice you unless you aggressively called them. Coffee was made in low quality cafeteria style coffee machines not a proper espresso machine you would expect to have in Italy and so the coffee was quite bad. They hotel should invest in a couple of good quality large espresso machines which is a real basic in Italy. They have a machine like that in the bar but they don’t use it for breakfast customers. The selection the breakfast buffet was quite limited. The overall feeling we had was that the hotel management is a bit cheep and does not want to spend money on providing a decent breakfast experience. Same experience we had in regards to the room amenities and to the fact that the hotel does not provide any bottled water to the guests. Since there is also no store nearby you end up paying extra for bottled water both in the room and during dinner. The internet service throughout the hotel w

I stayed here with my husband and 2 children 3 and 9 years old. Friendly personal staff, especially at the restaurant. Foods are fresh and delicious. Reception are likely to speak English better. Rules for the spa are not appropriate for the families with kids, because they are not allowed to come in till 7 p.m. Who is taking children to spa after 7?! Near the pool for babies there are not enough chairs to sit. You have just to stand and watch your child. For the shuttle bus you have to make reservation but nobody inform about it before. There is a lack of information from the reception. For many things you have to guess yourself. There is no water to drink in the room and no kettle to make tea. Room was quite cold to stay. Just to make a conclusion it wouldn’t recommend this hotel to my friends.