Yingzhen
May 31, 2024
The attitude of the counter staff was not very good. When family members asked about things, they responded with indifference! I should have replenished the supplies for my two-night stay, but I didn’t. I had to go to the counter to get the supplies myself. Why did I book a room with Trip and pay it all in one lump sum? Go to the on-site counter to check in. The counter staff also charges a deposit of 2,000? My family asked, but they said they were afraid that the Trip platform wouldn’t give me the money? Will you pay it back after you check out? Is there any such provision? 😤
Sanfu Hotel wants to cooperate with Trip. It should be your own internal problem, but it is your guests who have to bear the risk! It makes no sense...I will never stay in Sanfu again, and I won't dare to book a hotel room with Trip again! Very bad experience! ! !
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