tlapeach
February 22, 2024
There was a lot more to be expected from a 5-star hotel There wasn’t any luggage service at the beginning which is typically expected. Even a 4-Star brand such as Hilton DoubleTree would offer such a service. When we checked in, it felt very abrupt. There was no other information provided other than our room number. No information about breakfast the next morning so we had to ask at checkout where we can get breakfast. We were also supposed to get some sort of VIP security service but they didn’t mention it (we ended up asking the next morning and it turns out we couldn’t use it because we were flying internationally, not domestic). When we got up to the 6th floor, the hallway smelled like cigarette smoke, and it was difficult to roll our luggage on the squishy carpet. Again, some sort of service would have been nice for that. The room itself was beautiful. I have no complaints about it other than two issues: One was the shower water which somehow was leaking into where the toilet was and the second issue is that the toilet mechanism stopped working and we couldn’t flush - this was just before checkout so we didn’t have time ask to get it fixed. Lastly, the breakfast was inaccurately advertised as a “Western” breakfast on trip.com, however it was actually a standard Chinese breakfast. The Western options were completely limited. There is nothing wrong with it only being Chinese, but this was falsely advertised on the website. The food itself as far as Chinese food goes was mediocre as our stay at Holiday Inn Express in Hangzhou had a far superior breakfast and that room was half the price of this one. Overall, if this stay wasn’t being covered by my travel insurance due to a missed connection flight, I would be even more disappointed by this stay.