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"First impression, during checkin, the front desk informed us that the room we ordered was under construction. The employee wanted to offer us a different room. As the clerk was processing our registration, I checked on C-trip the new room that was being offered to us. I realized the room was a lower tiered room. I immediately informed the clerk that it is not ok that I paid for a 600rmb room but is now getting a 400rmb room. The clerk went to get the manager and the manager fixed the issue right way by giving us an upgrade. The house keeping service and customer service the rest of our stay was fantastic. The decorations and structure of the entire hotel was absolutly stunning. Thoughtful touches and high quality materials can be seen in all the little details. The hotel would've received a 5 star. However, the hotel restaurant experience was a complete nightmare. The boss at the restaurant was rude and had no customer service at all. The first morning, he said the only thing available for breakfast was noodle. I explained to him that I cannot have noodles because of my allergy. Could he please make a simple rice dish, he said no. I had to plead with him to make some food for us. He reluctantly went into the kitchen and what he made can only be described as slob for pigs. Post that incident, I refuse to visit the restaurant the rest of our stay there. 第一印象，在办理入住手续时，前台通知我们我们订购的房间空调正在修理。 员工想为我们提供不同的房间。 当店员正在处理我们的登记时，我在 C-trip 上检查了提供给我们的新房间。 我意识到这个房间是一个较低层的房间。 我立即告诉店员，我支付了 600 元的房间，但现在得到了 400 元的房间。 店员去找经理，经理马上确解决问题,给我们升级。 在我们剩下的住宿期间，客户服务非常棒。整个酒店的装饰和结构绝对令人惊叹。 在所有小细节中都可以看到贴心的触感和高品质的材料。可以说一切硬体跟软体都十全十美. 本来是可以收到一个 5 星。 可惜民宿的餐厅体验完全是一场噩梦。 餐厅的老板很粗鲁，根本没有客户服务。 第一天早上，他说早餐只有面条。 我向他解释说我因为过敏不能吃面条。 他能不能做一道简单的米饭，他说不行。 有点不想帮我们做任何早餐. 我不得不求他为我们做一些食物。 他恋恋不舍地进了厨房，做出来的东西只能用猪粪来形容。 在那次事件之后，我拒绝其余时间去餐厅。所以说基本上没有餐食，就算是说有提供早餐，这个早餐不是正确的."

"Come here to play, it looks like the newly opened price is also very suitable, the experience is very good, the front desk service is intimate, there is free laundry and drying, parking is also free, the overall experience is very good, the room is large and the windows are well ventilated, and I will come here in two days."

"性價比非常好，清潔衞生服務周到細緻，特別是門口保安帥哥特別熱情，有問必答，替顧客想的做的都很周到！！！"

"Recently, the frequency of business trips to Pingchang is quite high. I think this hotel is a break ahead of other hotels in this small county. Facilities: fully furnished, the details are very affordable. Hygienic: clean and tidy. Environment: The decoration is relatively high-grade, the design of the pavilion water raft is very interesting Service: Service is one of my most recommended reasons. The whole process of smiling and active service, Miss Sister is also very beautiful hahaha."

"The advanced and intelligent facilities and equipment are very convenient, the service staff are active and attentive, very patient and detailed, clean and tidy, the supplies are also very easy to use and comfortable, the location is easy to find, and I will definitely come to stay next time."

"Overall, the facilities and equipment of the room are very ok, including the service and sanitation and environment are not bad, but there is a shortcoming that there is no scenery outside the window. As soon as the curtains are opened, there is a wall of the residential building. This is a flaw and there is nothing to comment on. The most important thing is that the air conditioner in the room I live in should be a little problem. I turn on the air conditioner to the lowest cooling but the indoor temperature is getting higher and higher. The sauna is like this. I hope the hotel's engineering department will pay attention to this problem. The pictures here are not posted. I forgot to take pictures when I left. The overall experience is not bad. I stayed for a few days in a row."

"The company went to Pyeongchang on a business trip and found that this hotel is really good. This hotel is really suitable for everyone to live in. The room part is also clean and hygienic. I often stay outside the hotel. It’s really great to come here. Although the price is a bit expensive, it’s great value for money. Welcome to Pyeongchang for business trips and travels to stay at this hotel Tong Xuan without bullying"

"To be honest, if there was not a small apprentice's hometown here, it might not have been able to come to Pyeongchang. It happened to be her big wedding day, specially booked this hotel. The stay is very good in all aspects. I like this clean and quiet hotel, and it is more comfortable to live in. The service of the staff is also very polite and caring, and there is really no problem. I will come to Pyeongchang next time."

"平昌金泰賓館住宿環境非常好，老闆非常熱情，賓館地理位置優越，交通便利，房間乾淨整潔，床品舒適，老闆服務態度熱情周到，讓我在旅途中感受到家的温馨。 另外房間設施完備，舒適度高，一個舒適的住宿環境可以讓我更好地放鬆身心，賓館提供的設施和服務也會讓自己住宿體驗更加完美。 強烈推薦大家入住平昌金泰賓館。"

"not bad. . . . . ."