Guest User
June 4, 2024
Clean hotel, with convenient parking and a beautiful adjacent green area. Unfortunately I have to give 1 star on service since our stay on 1/06 went really badly. Myself, my wife and my two children (7 months and 1 year) had to sleep with broken air conditioning and 32 degrees in the room, a fridge not working and music in the front garden until 11pm. We reported it immediately but no matter how much the technician tried to intervene nothing changed all night. Our room was not changed (I imagine because the hotel was full) but we were not even given a minimum refund or an apology email. I tried to write to the hotel but the response from the management was that for them the solution was adopted when they called the technician, for the fridge they replied that I cannot expect cooling like the refrigerator at home and for the music, on the other hand, I was told was jazz and therefore unlikely to be annoying. Personally I won't go back again. Only for the rudeness and superficiality of how we were treated.
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