Mercè

It was super lovely hotel . 10 min by walking and you already on the beach and train station , so easy to travel around . Room was clean and nice , also like breakfast a lot . I would love to back there , coz just in love with this city ❤️

On arrival we where dropped off on the main road outside the hotel which wasn’t even a 2 min walk didn’t really bother us we where then given a room key not card to our hotel room which took us a while to find, our door was a balcony door which felt unsafe as anyone could see into the room. The room was very small and squished same goes for the bathroom. After my partner had a shower there was a really bad smell coming from the drains so we opened the patio door and bathroom window (which led to a wall and not anywhere outside) after we slept in the room and went down for breakfast we came back up and the smell was still there so we requested a room transfer which was granted. I couldn’t fault our 2nd room it was 10 times nicer than the first nice and big same for the bathroom everything was a lot more modern we didn’t even mind that we didn’t have a balcony although even though we requested a double bed the beds where 2 single beds pushed together. Bar staff and reception staff were very nice the entire stay but I found the restaurant staff to be a bit rude in rushing you out during breakfast I even had a full plate of breakfast taken away while I went to go get myself a drink!. Pool was absolutely freezing and the beach wasn’t the nicest in the world unless you like a pebbly beach. The hotel is right beside a church and no exaggeration whatsoever the bell goes off every 15 mins! Until 11pm at night! And around 6pm the bell would ring constantly for at least 1-2 minutes Overall our stay was okay but the hotel was more a 2 star than 3

The staff were lovely and helpful, the room was cleaned every day and the breakfast was excellent. The rooms are small but comfortable enough, the bathrooms are a bit old fashioned but it’s a value for money three star and I’m not sure why some of the reviewers on here are so negative. If you want four star, book four star.

On arrival, we were dropped off by our clueless tui rep, who was more interested in speaking on her mobile phone than helping others! Waited 30mins for room, when receiving our key they was an argument going on with a previous guest, if I'm honest this could of been sorted quicker then it was as they was children present including my own! Our room was basic, with no balcony, bath, or even a fridge, we were told a fridge is extra & if I'm honest, we didn't have a balcony, so a fridge would of been perfect as we didnt have this! Tv had no English channels apart from disney. Rooms were cleaned well, but most of the time, I did it myself as I have a little OCD when it comes to cleaning, I came to this hotel with my 7 year old son, who has an allergy to fish! This was explained to the staff as well as kitchen staff as I used my phone to google translate, I wouldn't of minded eating there if food wasn't cooked together, fish & meat was both cooked on the same grill as well as been placed on the same tray! This happened a few times so my son couldn't eat there at all, we had to pay extra & eat out as even though I mentioned this to staff nothing was done! On the last day, I spoke to the manager and told them about my sons fish allergy as I was told staff were going to pass the message on which was never done! The manager apologised & told me I would be given a refund through Tui & he would help all he could! Which was lies as Tui refused to give me a refund & said the manager should have given me this when we left! (The manager wasn't going to give me a refund it was lies) I spent an extra £250 eating out every night when this hotel could have sorted my sons dietary needs as most places do theses days! We had 2 days of rain and to be honest they was no entertainment or even music playing in the bar which made our holiday glumy, we were offered a few board games, the entertainment at night time was mainly for adults, I wouldn't recommend taking your children here as it's more of an adult environment! The hotel is basic, no fridge unless you pay extra, the hotel was clean, some staff go above & beyond for people, they was a young lad with glass and a lady called Sally I think who where absolutely amazing, they knew about my sons allergies & apologised, I do wish more help was given though like a refund the manager promised me! The pool area is small, we never went in to the pool as the beach was more fun, the hotel is very basic and I would recommend going somewhere different as the money we paid for this hotel wasn't worth it, some of the guests are so rude, pushing in, mucky looks & completely blanking people, I felt uncomfortable in this hotel as people seemed to judge me due to having tattooes, (my body, my rules) I wouldn't go here again as it was boring, and nothing much for children, we did meet a few couples who were lovely & even they told me they would never go again as it's changed, it felt like management just wanted my money & didn'

We stayed for a week in July - had booked and paid for superior room with double bed, first room we were provided was like a box and had 2 single beds, we asked to be changed to a room with double bed and also mentioned we had paid for superior room. Next room had the double bed but was same size as previous room. We paid extra for a fridge €25 for the week and asked for a kettle. Kettle had seen better days but the fridge was in fact quite good. The room itself is in no way superior, there was black mold growing in the vent above the door, the wardrobe door didnt close, the shower had a dispenser for something however that was disgustingly dirty, moldy and should be removed. Towels are in dire need of replacement, thread bare in fact! I mentioned to my hubby after the first night that i felt as though i was falling out of the bed, put it down to the fact i found it so difficult to get comfortable as the pillows were as flat as pancakes, however when we did finally look under neath the bed we discovered it was a double matress placed on top of a frame that was way too small! The pool area was ok for the hour or so we spent there, food from bar was ok too. Breakfast had great selection but staff weren't very pleasant! Our balcony looked onto the church opposite where bells chimed every 15 minutes!!! We were not too impressed with this hotel at all, only thing really good about it was its location!

My wife and i, along with 2 friends, stayed at this hotel at the start of September 2024 for a week. I was a little worried after reading a couple of previous reviews about this place, but always have to judge hotels from your own expereinces. I must say, i was really pleased with our friends choice. We stayed in a superior room. The hotel is exceptionally clean, the staff were very friendly. A special mention to house keeping, who cleaned our room every day, and the bar and restaurant staff who always had a smile on their faces. This is tucked away at the top end of Pineda De Mar, in a lovely little location, by a church. Thanks to all at Hotel Merce for the exceptional service.