The Royal Hotel Pilgrims Rest

I purposely made a detour to the Royal Hotel in Pilgrim's Rest, hoping for a charming and memorable stay. Unfortunately, my experience was far from idyllic. Arriving around 5 PM, we found the town eerily quiet. As we approached the hotel, we were accosted by a young man outside. To our surprise, we discovered that our booking was actually for the annex, not the main hotel. While the reception staff agreed to accommodate us in the main building, our room was far from satisfactory. The mattress was broken and uncomfortable, resulting in a restless night. Dining alone in the restaurant, we were met with mixed service. While one waiter was rude and unhelpful, the other was kind and attentive. The food was reasonably priced and well-prepared, but the atmosphere was rather lonely. The bar was pleasant, but our enjoyment was short-lived as we encountered a large cockroach upon returning to our room. Overall, the Royal Hotel fell far short of our expectations. The combination of poor service, uncomfortable accommodations, and an unpleasant encounter with pests made our stay disappointing. I would not recommend this hotel to others.