Howard Johnson by Wyndham Pigeon Forge

If I could upload the photos I took of the room they gave me you would truly understand how horrible this site was. They did not check me out when I advised them I would not be staying at their hotel, they refuse to respond to ******* about my refund. They charged my credit card a deposit even though I did not stay there. I am not going to have to take this up with my bank.

Don’t recommend Pool was dirty and freezing, in door pool was cloudy and felt like a hot tub. I had to ask for towels and toilet paper, no breakfast other than granola bar. I cleaned my own room.

The photos do not represent the current state of this location. Upon arrival we checked into the room to find the room nasty. What looked like dried blood on the lamp, visible hole worn into the mattress of the bed, nasty/mold on the ceiling and around the door of the room, and the room smelled off smoke. Offer another room but that room had a sewage smell. Requested to leave and be refunded. Staff onsite was poor and unwilling really to assist. They attempted to charge me for 1 night. They attempted to contact management, and they refused to speak with me, even when I requested. Staff wouldn't provide the manager's number. I had to contact their corporate team for assistance.

The outdoor pool was disgusting. Indoor pool was warm and good. Checked in to room and it had no wash cloths or working air conditioning. Told staff of ac issue and got moved to a different room. Second room had 1 normal towel and 3 scratchy pool towels. Still no wash cloth for bath. No hand towels, but the hand towel rack was also broken off the wall and under the sink. Room had coffee, but no coffee pot, iron holder but no iron. Main lamp had no shade. Site is listed as breakfast included. Went down for breakfast and it was coffee and granola bars. Another person in my group had transition ***** from floor to tile held down with duct tape. Bathroom light held up by duct tape. Also only 1 towel in their room. The elevator was broken and the handicap ramp to the second floor had broken glass throughout. Will never stay here again.

Nasty place. Deteriorating building. Trash and dirt on walkways. Not enough towels for rooms. Lack of concern by staff. Floors were sticky and dirty in room. No coffee in room or in office. Poor condition overall

It was awful the air conditioner unit in the room was took apart it was a fire and safety hazard the beds had no linen on them we didn’t have no towels or wash clothes nothing in the bathroom at all tv didn’t work everything was a mess the front desk guy was rude and wouldn’t help he did move us down to another room after fighting with him and it was the same way but there was blankets and the air conditioner didn’t work