Hampton Inn & Suites Pigeon Forge on the Parkway

Hotel needs to be updated. For what we paid for two nights it did not meet our expectations. Very dirty windows. Caulking around tub had mold. Old furniture. The only good thing was the beds were clean and comfortable. The breakfast was just ok. We had much better in other Hamptons. Wish we had picked another hotel for the wedding we were attending

Requested and confirmed handicap accessible room - was not available on arrival. Good news is a handicap room was found across the street at BW Plus by desk help at Hampton. Did not use the room at Hampton and should not be billed for it - so this request for comment scares me since I didn't stay there

This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips! The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky. The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton. I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.

We are on a family road trip & stopped for a few days in Pigeon Forge. The hotel was conveniently located to lots of attractions, restaurants & stores. The suite we stayed in was like an apartment with a small kitchen, living room & bedroom. The kids loved the pool. The breakfast had so many options. Overall we really enjoyed our stay, but what made it extra special was the amazing service. The front desk person that checked us in was so friendly & gave me lots of recommendations. Even the staff member that kept the walkways swept was friendly and would hold the door and always greet us or wish us a good day.

Pretty nice, but had to go to the 4th floor to find an ice machine that was working. We were on the first floor and shower had no pressure. It was like being in a light rain. Had to join Hilton Honors to get wifi, even though advertising gave the impression it was included. Breakfast was OK except i really wanted some scrambled eggs and the had some concoction with mixed vegetables. I wound up having a waffle. Oh- i almost fogot, the person that checked us in acted like it was a chore and she wasn't very happy that we disturbed her.

The staff were nice. Hotel needs updated a bit. There maintenance that needs to be done ASAP. The keycard scanners to get into the rooms are not charged. It was a gamble if your was going to work or not. We had settled into our room with our small kids and when we came back from going to the pool the lock quit working so we were locked out of our room and the people working there couldn’t fix it. Anyways they figured out a way to open it so we could get our stuff and switch rooms. When we did, that lock didn’t work either. The lock on the 3rd room worked. It was a known issue across the hotel and they could t fix it. A little bit of an inconvenience but the friendliness of the staff helped a lot.