Tempo by Hilton Pigeon Forge

The hotel has been open for a few months. The Tempo by Hilton Pigeon Forge is part of a complex shared with the Embassy Suites. The two hotels are physically connected. The problem is the layout is confusing and the signage is inadequate. The Tempo does not have its own front desk. The front desk is in the Embassy Suites. You can walk from the Tempo to the Embassy Suites indoors, but you have to guess where to go because there are no signs. I walked outdoors between the two until I figured it out. As far as I can tell, the entire Embassy Suites hotel is open to Tempo guests. That means the 7th floor restaurants, which have stunning views, and complimentary breakfast in the morning. The restaurant staff were excellent - fantastic service. There are lots of common spaces for vacationing families to hang out. The architecture is fairly interesting, with slightly nicer materials than a typical Hilton, including real tile and some stonework. The rooms are not luxurious - lots of particle board - but more upscale and detailed than a typical room. The bathroom is about average size but with a nice glass shower. I was here on business and the Wi-Fi internet was awful. About 25% of the time it was usable, but the rest of the time it was dreadfully slow. At one point I couldn't get anything to load for about 20 minutes. It seems to be a widespread problem in the hotel because the TV, including the internet-based cable system all the Hiltons have now, did not work either. I switched rooms because the TV didn't work in the first...and it didn't work in the second either. I see another review mentioning the same thing. This could be a really excellent hotel if they fix the TV/internet problems and add some basic signage.

What a fun experience to stay in a hotel the day after it opened its doors! It was beautiful and the staff were friendly. The rooftop lounge area was great with an amazing view! They have board games, lawn games, a Top Golf Swing Suite, pool tables, etc. We are frequently in Pigeon Forge and will definitely add it to our rotation of hotels in the area!