Guest User
January 31, 2023
You know those giant Easter eggs, with spectacular and colorful packages, which when you open them the surprise is not only tiny but also ugly? Here, this is the same feeling you get when you enter the rooms of the resort. The splendid exterior, well-kept greenery, beautiful swimming pools set among the Maremma hills, then you cross the threshold of the room and are thrilled: dirty and dated, as well as totally devoid of air conditioning !!!! Which, moreover, Voyage Prive, with whom we booked the stay and which we immediately called, seemed (or pretended) not to know. No room has air conditioning, it does not exist in any accommodation in the entire hotel. On the other hand, the reception was fully air-conditioned, indeed, it was almost cold. As for the furnishings, one of the two beds had a spring base, which, among other things, protruded by 15 cm with respect to the bed frame, making it unprecedented. The other was a sofa bed that we asked to clean because it was full of hair and even cigarette ash. When we mentioned this we were told that the housekeeper would come to fix it and we would not have to remove the sofa cover ourselves. Luckily we had spray disinfectant with us which we sprayed everywhere. Fixtures not at all soundproof, it seemed to constantly have people in the room. Another service totally absent is the Wi-Fi, ok to disconnect and relax, but by choice, not because the phone does not take anywhere. Unfortunately, the restaurant to forget, as well as expensive, such as the bar (1 half-liter bottle of water or a coffee cost 2 euros) of low quality. Macaroni with seafood sauce that in comparison those of 4 sautées in the pan are gourmet, tiramisu drowned in alcohol, I left it halfway. A big regret, really a pity. Such a beautiful place should be managed very differently.
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