Resort Hotels in Phuket

Location: quite difficult to locate, some bolt drivers got lost trying to find the entrance Check in: was a breeze, but had to pay a deposit of 5000baht which we were not informed of even in trip or confirmation email, i wish this was more transparent. It will only be returned to you during check out after housekeeping staff check your room( it will be deducted any item is damaged or missing) - After check in, shuttle will bring you up as the rooms are location on top, lobby at the bottom of the hill. The shuttle was very dangerous , if you are with luggage, going up the hill theres no buckle to hold on to your luggage if you do not hold on to it tight enough, it will just roll off the shuttle , we were also not warned about the steep slope. ＞ our room was located in the middle of the blocks, so the shuttle dropped us at the bottom and we had to climb the stairs with our luggages, the staff did not want to help us carry at first. - no shelter at all at the lobby, if its raining, then you’ll have to walk under the rain to the shuttle. - you can request the shuttle to drive you from your room to the lobby/vise versa as it is not really convenient with the hill and STEPS. -The first 2 days, staff was fine, all good driving us up and down whenever we called, then out of a sudden, they asked us to use the ‘shortcut’ to our room. Did not specify why, but we rejected after walking the FLOCK OF STAIRS for a day, they were at least 5 stories steep mind you. - if you do not wish to take the stairs, you may walk up/ down the hill, which is VERY dark during night time. Check out: worst day of all, they called your room at 1145 to rush you to check out, said will send a shuttle to OUR ROOM but did not specify which block they will be waiting at, we waited but no one came to our room. After waiting for 5mins? We are unsure if we should carry our luggages up or down to the different pickup point, so i used the staff phone outside to phone the lobby to clarify. The staff answering the phone did not even bother to listen to my question, she just answered, ‘check out? Yes ok we will send a shuttle’ then i asked again, WHICH BLOCK SHOULD I WAIT AT?? And she replied me ‘CHECK OUT YES OR NO?’ I said YES, then she just said OK and ENDED MY CALL. In the end, we had to carry our down luggage, without any help, up the steep stairs, and the shuttle WASN’T even there. We waited for extra 5-10mins before the shuttle came. check out: at the lobby, had to wait 10mins for housekeeping to check our rooms before we can check out successfully and get our deposit back. At the same time I had already feedback my encounter to the manager at the lobby, which said she will take care of if later. She’s fine, she apologized. ＞ and finally it was our turn to collect the deposit, the same lady who pickup and ended my call, called out to me. ‘NI HAO NI HAO( hello hello in mandarin) I was so offended, not every asian looking person can understand mandarin and she could have spoken to me in english cause I spoke to her manager in english right? Its obvious that she did not want to speak to me probably cause i feedback about her. All in all, i will not recommend this hotel. Thank you.

Check in was swift/ prompt. Hotel lobby is always kept clean. Room is spacious with balcony facing poolside and has bathtub, perfect for a good soak before getting some good sleep. Patong beach is just 350m/ 5mins walk. If you’re adventurous do to walk further to Patong boat pier (650m frm hotel) Bigger 7-11 store right in front of the Patong beach which has fresh daily pastries/ bakes and ready-to-eat salad bowls (very fresh if you get them early morning, right after your morning beach walk) Many food/ restaurants/ cafes available just on the long stretch of Patong beach. Walking distance to Bangla Rd too. Hotel provides clean beach towel and umbrella too so helpful/ useful during my 4 days stay as the Sun was too hot, and I’d sit 2hrs on the beach to read my book and gazed at the sunset. Highly recommend this for solo traveler, safe neighbourhood and value for money.

The AC was definitely way too loud and the chairs to sit outside need replacement! But the staff was kind and helpful and the atmosphere was great

I recently had the opportunity to extend my stay at Thavorn Beach Village Resort and Spa Phuket due to a missed flight, and I must say it turned out to be a delightful experience. The hotel staff was extremely helpful in accommodating our last-minute request for an extra night, ensuring a seamless transition to a new room. Although our new room was located further up the hill, away from the beach, it was a luxurious haven. The room was spacious, beautifully decorated, and had all the amenities one would expect from a high-end resort. The panoramic views from the room were stunning, making up for the slight inconvenience of having to take a slow-moving roller coaster car to the lobby area. Speaking of the facilities, I can confidently say that they are nothing short of excellent. The resort boasts an array of amenities catering to various interests and preferences. Whether it was lounging by the pool, indulging in spa treatments, or taking part in the recreational activities offered, there was never a dull moment during our stay. One aspect that truly stood out during our extended stay was the exceptional service provided by the staff. They were warm, friendly, and went above and beyond to make our stay comfortable and enjoyable. From assisting us with our luggage during the room change to offering helpful suggestions for local attractions, their attentiveness and professionalism were commendable. Despite the unexpected change of plans, Thavorn Beach Village Resort and Spa Phuket remained a five-star experience. The comfort and luxury of the room, combined with the outstanding facilities and the hospitality of the staff, made it a memorable stay. I highly recommend this resort to anyone looking for a relaxing and indulgent getaway.

Firstly, they served delicious cuisines that you simply have to try. I mean for me, all the meals I had there was perfect. Dinner - Asian Buffet Breakfast - Breakfast Buffet Lunch - ala-carte at Beach Restaurant Bad thing: Splash Jungle Waterpark needs EXTENSIVE maintenance. If you planning to ride on those “giant” slide, I recommend you not! It causes my back to be itchy and is this acceptable? When was the last you guy sanitise the tube? Is it still up to the standard set and how will you ensure the ridding the tube will not cause any repercussion to its user?

Good location. 5 minute walk to the beach. Easy access to taxi's and tuk tuks right outside the hotel. Hotel is ”tired ” looking - several areas in need of repair around the pool (damaged tiles etc) jacuzzi didn't work. The shower in the room was shocking. Very low pressure and temperature changed from hot to cold throughout the shower. The glass door also wasn't long enough so the bathroom floor was soaked after every shower. Room very basic however clean enough. Lighting in the room was too low also which made the room seem rather dark. Robes,slippers and toiletries all provided and kept full throughout stay. More a 3 star resort than 4 in current condition

Great value for money. The location is excellent, a short 2 minute walk to the beach, close to Bangla road and an endless amount of great restaurants nearby. 2 massive swimming pools and a gym with decent equipment. The staff were very welcoming, especially towards my 3 year old daughter. The rooms were cleaned daily and our shower had the highest pressure I've had in any hotel in Thailand. The breakfast had more than enough options and the egg man makes one of the best omelettes I've had. My only advice to you would be to pay extra for a room than faces the pool as the rooms that face the road can be quite loud at night time. We had a great stay at Patong Resort and will stay next time we are in Phuket.

It was really close to Patong Beach hub. My only complains are for the breakfast. There were lots of Chinese foods and very few other options. Only one type of cheese. And the worst part was the coffee ☕️. It was terrible, at least for me. I noticed some guests brought their own coffee with them to the restaurant. Another thing that bugged me was the pool hours. The pool was closed after 7, which was exactly the time I wanted to use the pool. All in all, it was a good hotel.

Lovely and picturesque hotel with a beautiful territory and multiple pools, right beside the sea. Very convenient location close to lots of the restaurants, shops, bars and not far from the walking street. Simple but clean and cosy rooms with very comfortable matrasses and nice balconies. We had a slight issue with the Wi-Fi in our room which we reported to the reception. They sent an IT person who fixed it quickly. Very caring and friendly attitude of the hotel staff. I definitely recommend this place! *One thing about the taxi service right outside of the hotel (and it's nothing to do with the hotel itself) - just an advice - be sure you fixed the final price before you started the trip. We took their cars twice and both times they wanted more money at the end of the trip for no reason even though we agreed on a price before (they are very friendly when you are booking them, but get quite aggressive at the end of the trip). They left a bad impression, maybe try to find a different place to take a taxi if you need one.

The hotel is value for money. It is nearby the beach . The room is clean. However, it is quite far from city center. The problem I got is on the check in date the hotel provided the duplicated room with another guest. However, the front office staff took immediate action to find the new room for me. Overall is good.