Ramada by Wyndham Phuket Southsea

booked and paid in advance on line thru our agent for 10 days (5/10/22 -15/10/22) only to find on arrival at 10.30 pm the hotel closed for renovations and had been closed for TWO YEARS ,we were absolutely devastated . Thanks to our taxi driver, his boss found us temp accomodation back in patong for the night getting to bed at 1.30 am after 13 hrs travelling from sydney. The next day flight centre had us in new accom within two hrs, upgrading our holiday to a luxury cabana at the Centara hotel which included private outdoor spa/shower at no extra cost to us. HOW DID SOMEONE AT REMADA TAKE PAYMENT FOR A BOOKING THAT HADN'T BEEN AVAILABLE FOR 2 YRS,would this be considered fraud !

The staff and customer service at the Ramada Phuket South Sea has been amazing! The room was as advertised and we slept well. We do however, have a few concerns about how the hotel and its available services were not communicated with us when we booked in August or when our arrival date is closer. -The pool swim up bar is not available. We saw other swim up bars in other hotel pools active and serving. -The fitness center is not available. -The spa is not available. -There is no phone access in the room. We had to rely on using the LINE app. -The restaurant that is advertised as the Ramada property restaurant is not available. In fact, we had to use a restaurant adjacent to the property to eat breakfast, as told by the front desk. When my husband went to get breakfast, there were other tourists not staying at the Ramada, and they were waiting to order and serve, in which there was only one server available to everyone. No buffet! We did not communicate this directly to the property because they were the first ones not to communicate with us in the first place. We did pay a good amount of money to stay at the property that is not fully functional. We don’t appreciate the lack of communication. We would not have stayed here if we knew that the property was lacking the amenities as advertised. We were not given any warning or any updates as to the condition of the hotel, until we arrived and asked questions. As Viva Wyndham members, Club, Wyndham members, and RCI members, we will to hesitate to recommend this property due to the lack of communication and services available. I don’t trust this property to communicate to people that I could possibly recommend to stay at this place. My reputation would be on the line as well. Michelle Morales