Livefastdieyoung
July 3, 2024
Your hotel service is the worst I have been stayed before, point out one thing that the Thai woman who lead the group to took the shuttle bus first instead of FIT guest, ignored us for whole time and even lie to us this is different route, when we go out actually it’s the same direction. I would like to say as a team leader especially even a manager title how could your treat your guest in the impolite way and even lie to your guest. I have called for inform our ETA special requirement for the room arrangement and I will pay for that, unfortunately, still let us wait around 30mins when we arrived and it’s midnight, I used to work in Banyan group, and my wedding holding in Angsana, but this trip experience is totally broken my loyalty and love to Banyan group, I hope your team can investigate this case and improvement soon