Best Western Premier Bangtao Beach Resort & Spa

Service is terrible Coconut trees are blocking the sea view

Very nice hotel, the pool and the beach area is great! Massage services in pool area very convenient.

We loved the location- it was a pleasant place to rest on the beach and beside the pool. When we were there guests were mostly older and nice, which contributed to our overall experience of the place- good place to have a quiet rest. Room was really nice, comfortable bed, nice balcony. It is around half hour from the main Patong area, and in the range of 10min you have amazing beach clubs for daily chill or parties- Catch, Maya, Caffe de Moar, and Carole Diem.

I was disappointed by the hotel's apparent lack of consideration, seemingly prioritizing profits over customer satisfaction. I won't be returning, nor will I recommend it to friends. Despite multiple attempts to book a room at this hotel through the Trip website in February, specifically from the 14th to the 20th.I found no availability. When I finally spotted an available slot and promptly made a reservation and payment, I was elated. However, my excitement quickly faded when, a week later, while preparing to book my flights, I realized the booking was mistakenly made for the 14th to the 20th, but in December. In a rush, I reached out to the website seeking assistance in rectifying the error. They indicated that changes and refunds were possible but required the hotel's agreement. It turned out to be a great time to spend New Year's Eve by a beautiful beach with family from all over the world, we set off from France and our family from China. It turned out that the hotel took the money and did not say anything. Next time I won't choose this hotel that only thinks about making money and I don't recommend it. All I can say is that we shouldn't put too much trust in high technology, big data, push information and the service spirit of hotels, they are just insensitive businesses. Originally wanted to reunite with the family over the Spring Festival holiday on the beautiful beaches, we come from all corners of the world there are France and China to meet on the island of Bali, but can only regret to pay double the price. Moving forward, I will reconsider choosing this hotel that seemingly prioritizes monetary gain over customer care. This experience has made me question the reliability of advanced technology, extensive data, promotional information, and the service ethos of hotels, which sometimes appear to prioritize business over sensitivity towards guests.

Great location Clean rooms Nice staff Good breakfast Minuses: Small unconvinient gym Expensive food in restaraunt No kids club

Nice hotel good stuff everything was good. Worthy the price