Talya Patong Hotel

The hotel did not see the reservation made by trip.com through a partner. I had to contact support and separately the reception staff and the hotel manager. But in the end the situation was resolved and we were accommodated. As I understand it, the hotel is undergoing renovations, which may be why some bookings have been suspended. The location is good, there are many delicious inexpensive cafes nearby. But it’s a 25-minute walk to the beach, but the saving grace is that the path lies mostly in the shadow of the shopping center. The shopping center has many clothing and accessories stores, plus a large BIG C with reasonable prices. There is a bar opposite the hotel, we chose a room with a view of it, although there was noise until 3 a.m., it didn’t bother us)

According to reviews on trip.com and other booking sites, more or less, we only needed a hotel to spend the night We arrived, checked in, and there were no signs of trouble. The room is frankly shabby, the photos do not correspond to reality! The curtains are cut, there are a lot of ants near the windows, everything is old We went to the front desk and asked to change the room, to which we were told that there were no rooms available.. Then we asked for a refund, which, after communicating with the management, the hotel seemed to agree BUT: since we booked through trip.com, and they through *******, the pulling of the blanket began. Trip.com support service was in touch, but there was no direct communication with the hotel, which really slowed down the process. The hotel agreed to return the entire amount, but did not confirm this information in communication with *******. We called the hotel and wrote to WhatsApp, but in the end we only received compensation for 1/3 of the total amount We were lucky that we found another hotel nearby, but during the high season everything in the center of Patong was booked I do not recommend this hotel unless you want to ruin your holiday!

Everything was pretty good