Beyond Patong

Location wise it is excellent as it is close to beach, Bangla road and night market. Room size is good but the sink is in the middle of the room that may make floor wet sometimes. This hotel consists 3 or more buildings connected together. Most of the rooms (except some with balcony) do not have view (not even street view) and there is no natural light comes into the room that is not good. The housekeeping is ok but sometimes they come quite late such as 4 pm. That staffs at front desk is good and they responded to the problems that I reported quite fast. The amenities are very good too.

Disappointing Experience – Overpriced and Poor Service I booked an expensive room expecting a premium experience, but upon arrival, the receptionist tried to give me a different room that did not match my booking. After I complained, they attempted to offer an even worse room, claiming that a “city view” meant facing a wall inside the building. It felt like they were trying to take advantage of me. Thankfully, the manager, Nick—a very professional and efficient German gentleman—stepped in and resolved the issue quickly. Thanks to him and Trip.com, I eventually got the correct room. Room & Facilities: • The water quality was poor. After just two showers, my white shower filter turned brown, which is unacceptable for a high-priced hotel. • While the room itself was clean, the bathroom design was inconvenient—the sink is on an island far from the mirror, making it difficult for shaving or applying makeup. Noise & Atmosphere: • The hotel was extremely noisy. Doors slammed constantly, especially at night, and intoxicated guests made a lot of noise. • One night, a loud argument involving a French girl broke out on the third floor at 2 AM, but the reception staff did nothing to intervene. • To make matters worse, there is a boxing ring beneath the rooms, adding even more noise. Pricing & Location: • The hotel is severely overpriced for what it offers. • The location is average, but construction nearby creates noise and unpleasant smells. Overall, the experience was disappointing, mainly due to the attempt to downgrade my room and the lack of control over noise issues. If the management wants to charge premium prices, they should focus on honesty, professionalism, and customer satisfaction rather than trying to cut corners. Would not recommend staying here at this price point.

Convenience and Location!! This hotel offers everything you need to enjoy your stay in Phuket. It is located about 100 meters from the beach. The base of the hotel has a gym, laundry service, and NIGHT MARKET! Out of conveince we at at the market under the hotel most evenings. It was just too convenient. Additionally, there is a 7-11 across the street for all your other needs. Hotel itself has a rooftop pool accompanied by great staff that got us checked in early and helped us arrange plans throughout the trip, free of charge. I would 100% recommend this hotel for anyone wanting a great hotel on a moderate budget.

Nice hotel at heart of patong beach, walking distance to beach and shopping malls. Room are clean and tidy. Gym are clean and available. Will come again.

Amazing Room. Hotel location is perfect as the beach is really round the corner

1st day in Phuket once check in the mood totally spoil. Room very dirty and dusty, very bad smell in the room. Goos things is the staff is friendly and the service is good. Location is convenient.