Dome Kata Resort

Arrived at the hotel at 11pm. First of all, this hotel is very far from the airport bus. I booked this hotel because I believed the comments that it was only a few steps away from the bus. There is also another Dome Kata on Karon Street. I don’t know if it’s a fake relationship. When I arrived, I was first given a last room at the end of the corridor. The smell was particularly disgusting as soon as I entered, with body odor mixed with a strong smell of spices. I contacted the front desk and changed to another room which was also at the end of the corridor (I don’t know why they kept giving me the last room, and later they said there were no other vacancies, but I saw on the platform that the room type I booked was still available. After changing to another hotel, although it was also the last one booked, it was a better room). The outside of this room may be the integration point of the air-conditioning outdoor unit of the entire hotel. There was a roaring sound all the time, which made it impossible to fall asleep. In the early morning, I wanted to contact the front desk to change the room, but it had been replaced by a staff member who could not understand English very well and could not read the Thai translation software. I only understood that he might be an intern and could not do anything. He kept asking me to wait until the morning when the manager came to deal with it. There was no phone number for the manager. It was useless to bring earplugs back to the room. The roaring sound was particularly loud, so I couldn’t sleep all night! After a few days of traveling, it was really uncomfortable to not be able to sleep all night! I was numb in the morning and booked another hotel directly. After the manager came, he refused to agree to the early check-out application at first. Later, he refunded the room fee for the next two days on the premise of canceling the early check-out application on the platform, but deducted RMB 50. Is it too harsh to not allow early check-out? Who knows what the actual situation is like for the rooms booked online? It is obviously the hotel's problem. Not only did they not compensate us, but they also let the guests bear the consequences! Another reason why I wrote such a long bad review is that I arrived late. Before checking in, I booked a trip to Phi Phi Island the next day through the front desk at a high price of 2,000 baht. Later, because I couldn't sleep because of the noise, I called at 5 a.m. thinking that the contact person had woken up, but it was already impossible to cancel. After half a day of communication, 500 baht was deducted. Later, I went, but I met a terrible tour leader. Not only did he have no service, but he also turned his face away. It was a small broken boat. The cabin was full and I could only sit at the bow without sunshade. I was half sunburned. I learned that other people booked for 1,500-1,600 baht! It was really the worst experience in Thailand for a few days. I fully realized how the locals cheated foreigners. The experience related to this hotel was very bad! The locals I met at other times were enthusiastic and helpful. I can only say that you must not book a trip through the hotel front desk, and there are reasons for the low-rated hotels!

The facilities are OK. The location is very good. But the biggest problem is that the air conditioner in the room blows directly at the bed! ! ! And there is no way to avoid it. It can't be turned on all night. I can only turn it off. I wake up from the heat again. It's speechless.

The hotel is in good condition, recently renovated, good indoor parking, I liked the pool, friendly staff. But we had a huge minus: - it was announced that there was a buffet for breakfast, but in fact it was a breakfast of eggs, sausages and sandwiches 🤦♂️ (I am attaching a photo).

The hotel is pretty good, but there are some disadvantages: noise outside the window, very poor sound insulation, don’t take breakfast, it’s written that it’s a buffet, but no, you order dishes from the menu (a very small menu), the coffee is disgusting, the cheapest, fruits are only watermelon and pineapple, in general this was a very huge minus. The location is good, there is a small pool on the 7th floor. The housekeeping is good, clean.

The room was nice. There was a Thai girl at the front desk. She had a very good service attitude. She greeted everyone when they came in and out. It's a 15-minute walk to the beach, which is an acceptable distance. Beach towels were provided. You had to sign to get them. Snacks and fruits were convenient to buy at the door. There was a 7-11 30 meters away, which was very convenient. The price-performance ratio was very high. I would stay here again next time. The only downside was the waitress who sold coffee and milk tea in the hotel's cafe. When you spoke to her in English, she pretended not to understand. Instead, she spoke Thai English. She thought she was very high-end and seemed a little impatient. When I asked if I wanted milk, she told me in Chinese, "Niu Niu Niu". Who could understand that? Then she impatiently went to the refrigerator to get milk for us to see. Do you think you are from Canada? It's funny. There are such rubbish people everywhere.

Located in a quiet location, 15 minutes walk to Kata Beach. Clean, comfortable hotel. The front desk is open 24 hours a day.

The room is not big, you get what you pay for. The worst thing is that when you open the sliding door, the air conditioner turns off. This design is really amazing.