TKUAN CHAN
November 28, 2024
This is our 3rd stay in this hotel, despite they're located on beachfront, but the area is not for swimming. However, they do have a feeder bus to Nai Harn Beach. The feeder bus service can be improved and offer more trips on peak season. 158 rooms Resort, but only offer a maximum of 20 persons free ride to beach, this is not correct.
The Trainees in the Hotel lack Training. No greeting when entering the restaurant in the morning. "Room nos" was the 1st word utter from the staff. The housekeeping did not change our bed sheet for 4 consecutive days. Towels were not replenished. Some towels were dirty and torn and come in different sizes. Rubbish were not empty on 2 occasions. I blame this on the management who did not provide proper guidance and training to the Trainees and proper hotel's etiquette.
The Hotel Staff were better previously, but now need a lot of improvement.