Auntie Pereira
December 31, 2024
Enjoyed my stay at the Holiday Inn Express. A much better location to the beach, restaurants/ eateries, clean massages and shopping than the Holiday Inn resort.
The breakfast was great a lot of variety and the food was fresh, the egg stations made great omelettes 👍🏼.
Front office staff needs to be better trained especially the night shift crew, I needed help 1 night when I realised my lights in the room could not be switched on even after placing my key card in, she was SHOUTING on the phone that I needed to put my card in. Which I already did. Anyway, I requested for a maintenance crew to help and she used another card and it worked. 👍🏼
That front office staff seemed sheepish when she saw me but no apology for her rude shouting on the phone. I am guessing she had a very bad evening or insufficient sleep to work at the night shift causing the RUDE outburst.
Other than that it was great👍🏼👍🏼.. Holiday Inn Express, please take care of your staff’s mental wellness. 😟😔