Anonymous User
September 28, 2024
the trip and the location was fine and great. Seen many great review, but only to be deluded by it. On first hand experience personally only can give an honest review after i've booked it myself, exterior of the accomodations looks good, but after we checked in and got into the room the interior of the hotel looks horrible.
came with my newly wed spouse
our first night we slept our body was itchy and been nonstop since next day and informed them to change the bedsheet and the issue was resolved. but then
floor tiles were cracked and broken throughout the room and the window for the window view was not cleaned. Not sure if its because i booked for the partial sea view hence the service of cleanliness wasnt there and as compared to the full sea view room. Though the bathtub by the window of the sea view was really quite good even for just the "partial sea view". managed to get some instaworthy photos. also quite a few things have happened. Our power trip on our second last day of stay. their service were great i went down showering halfway with my bathrobe to inform them that the power in the room trip all the electrical were out. They did do a room replacement for us informing us that they will fix our room in the morning while we were being temporarily upgraded to a better room but have to move it back to our own room before 2pm as there will be next customer coming, they handed the key over to us after the power issued was resolved and informed that is it still persist or tripped we can just use the key. but we never used it. but during our last day of stay we utilized the swimming pool facilities on the roof, it was fine and great also quite instaworthy shot. but after we swam in the pool like for good few hour we came back, to only saw them raided our room to repair the facilities without informing us despite we have not place any sign of "please make up my room" or "please do not disturb" even tho we were given the sign but we prefer not have our room disturb in the state we left it. but we came back and saw everything was move our belongings and all. i understanding that room service exist but we did not utilize it again, as my wife and i have the habit to self clean the room we stay in so will hardly call for any room service.
Actually i myself have came to phuket for the 3rd time and wasnt quite happy with the accomodations, as i know a hotel that my spouse and i have been staying on which is near the airport and the hotel is a "2 star hotel" with a 3-4 star standards such as cleanliness and all. but never have we been raided, we just felt uneasy after staying here with a series of unfortunate encounters. was expecting minimumly a balcony or some place that me and my spouse can wash and dry out clothes, but nah uh. not sure if this is an actual 3star hotel after what we encounter, tho the staff seems friendly no offence.
had a bad experience, but booked it yourself to witness first hand experience. seeing just review can be deceiving and not most travel guru are latest updated.
when we had this series of encounter we did actually wanted to booked and the first & second time hotel we used to stay, but we decided to give them a chance for redemption. but they outdone themselves to be honest, everything was great but only they seems to put more effort into more professional like manner. raiding our room to fix your property is not a professional like manner imo.