The Surin Phuket Reviews
The Surin Phuket
118 Soi Hat Surin 8, Choeng, ThailandView Hotel Details
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The Surin Phuket Guest Reviews
4.7/5
Amazing
175 review
Verified reviewsLocation4.8
Amenities4.6
Service4.7
Cleanliness4.8
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All Reviews(175)
Positive reviews(173)
Reviews with photos/video(111)
Loved the beach(57)
Tasty food(24)
Classy environment(17)
Great swimming pool(13)
Perfect for honeymoons(12)
Well designed(8)
Poor air conditioning(6)
Close to beach(5)
Negative reviews(2)
Dwzhuo
One Bedroom Deluxe Cottage with Ocean View
Stayed in May 2024
Couples
2 review
Outstanding
Posted on May 16, 2024
So good!! We loved the trip, the surin is an amazing classic hotel. Food is amazing too, visited in may and i guess we got lucky but the weather and sunsets were out of this world
Response from Property: Dear M Dwzhuo,Greetings from The Surin Phuket and thank you for having shared such a positive reviewWe hope to see you back soon.Best regardsThomas EhrhartGeneral Manager The Surin Phuket
Guest User
One Bedroom Superior Cottage
Stayed in May 2024
Solo travelers
7 review
Outstanding
Posted on May 11, 2024
Lovely place, room elegantly designed with organic hand soap, his and hers style hat for the beach etc
Breakfast has alot on offer with buffet and a la carte. Only problem I had was with the sun bed. Their new system of reserving for your stay. I was on one that wasn’t reserved and had to suddenly move having settled into it. When I reserved the next sun-bed someone was using it on the third morning I was checking out but had a few hours to spare (being that we had rain, thunder most of the day prior and didn’t go to beach).The guy that reserved it never asked how long my stay was or when it would come available again.
Response from Property: Dear Guest,Greetings from The Surin Phuket and thank you very much for having shared about your recent experience in our resort.We are sorry to read that you have actually faced challenges with our sunbed reservation system. Please be assured this matter will be reviewed again with Team for ensuring better understanding and clarity to our clients.With this in mind, we once again thank you and hope to welcoming you back in the near future.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket
YangLi
One Bedroom Hillside Cottage
Stayed in Sep 2023
Couples
11 review
Outstanding
Posted on Sep 26, 2023
My wife and I loved this resort. The service was amazing, everyone was so friendly and everything was done with a lot of thought. We arrived at the resort at 12am in the night and they had prepared some complimentary food for us because the restaurant closes at 11pm. The location is just amazing for a resort, they have their own private beach. The breakfast was one of the best I’ve ever had, they got both the buffet option and also an a la carte buffet menu. I normally hate hotel breakfasts but this one was just too good. We had dinner at their Beach Restaurant and it was amongst some of the best Thai food I’ve ever had.
To top it off there is a really smart and friendly cat that roams the hill side. We loved her so much, we’ll definitely have to come back to see her.
Response from Property: Dear Mr YangLi,Greetings from The Surin Phuket! Thank you very much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you and your wife had such an enjoyable experience during your stay at our resort.It warms our hearts to know that you found our service to be amazing and that our team made you feel welcome and well taken care of. Our location, nestled along a private beach, does indeed offer a unique and serene setting for our guests, and we're delighted to read that you found it amazing. We're especially pleased to know that you enjoyed our breakfast offerings, including both the buffet and a la carte options. We understand the importance of starting the day with a satisfying meal, and we're glad we could exceed your expectations.Lastly, it's an honor to hear that you considered the dinner at our Beach Restaurant to be among the best Thai food you've ever had. Our culinary team works hard to provide exceptional dining experiences, and your kind words serve as a great motivation.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket
Vktr K
One Bedroom Hillside Cottage
Stayed in Jan 2024
Friends
5 review
Amazing
Posted on Feb 5, 2024
We came to The Surin for the beach: it is gorgeous, and not less importantly, very private. Rooms are rather basic for a luxury resort, but functional and clean (in any case, it didn't matter much, as we were spending all days at the beach). The restaurants and bar (as well as the pool) could use a refresh, as their style feels very outdated and not luxurious. As a result, we ate our dinner at the hotel only once (and the food was excellent), and went outside for all other evenings. Another highlight of our stay was the fantastic team and a very attentive service (though breakfasts were a bit hectic).
Response from Property: Dear Mr Vktr K,Greetings from The Surin Phuket and thank you very much for having taken the time to post a positive review following your recent stay with us.We hope to have another opportunity to welcoming you back.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket
NuytsiaFloribunda
One Bedroom Hillside Cottage Non smoking
Stayed in Jul 2023
Couples
8 review
Outstanding
Posted on Aug 1, 2023
Possibly the best hotel I’ve ever stayed at! The staff were incredible. The breakfasts overlooking the beach were excellent - the abundant, high quality mango (and other fruits) and authentic Thai options were highlights. The beach and pool area were very relaxing, particularly with a cocktail in hand - half-price happy hour is 3-4pm. The Surin is the perfect place to relax and forget the world!
Response from Property: Dear M, NuytsiaFloribunda,Greetings from The Surin Phuket and thank you very much for having posted a review with all criteria rated up to 5 out of 5.It is always very rewarding for a Team to know that their efforts have been recognised. You can be sure that I will take this opportunity to share it with them.With this in mind, we once again thank you and look forward to welcoming you back on your next escape to Phuket.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket
LUIS
One Bedroom Superior Cottage
Stayed in May 2023
Solo travelers
1 review
Outstanding
Posted on Jun 1, 2023
The personnel is great, kind, helpful. The location is perfect. I was alone, staying in their beautiful secluded beach. No complaints. Would come back.
6/8
Response from Property: Dear Mr Louis,Greetings from The Surin Phuket and thank you very much for your 5 Star review and photos shared.We look forward to welcoming you back on your next escape to Phuket.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket
chinmoylad
One Bedroom Hillside Cottage
Stayed in May 2023
Solo travelers
2 review
Great
Posted on Jun 9, 2023
Without question, this property (along with the incredibly lux Amanpuri next door) fronts the best beach on mainland Phuket.
6/9
Response from Property: Dear M Lad,Sawasdee Krub from The Surin Phuket!Thank you very much for having taken the time to post about your recent stay in our hotel.The Beach as you have highlighted is definitely a gem and probably one of the best of the island.We once again thank you and hope to have another opportunity to welcoming you back in the near future.Best regardsThomas EhrhartGeneral Manager The Surin Phuket
bbbyyyy
One Bedroom Hillside Cottage
Stayed in May 2023
Business travelers
18 review
Outstanding
Posted on Jun 10, 2023
The best of the best in Phuket no doubt, highly recommend!!!
6/15
Response from Property: Dear M bbbyyy,Sawasdee Krub from The Surin Phuket and thank you very much for having posted such a positive note. We are happy to read that you are considering our hotel been the best one on Phuket island.We all look forward to welcoming you back on your next escape to Phuket.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket
Guest User
One Bedroom Hillside Cottage
Stayed in Apr 2023
Couples
3 review
Outstanding
Posted on May 11, 2023
I was on cloud nine during the stay at the hotel. Such a warm welcome by all staff, the room is beautifully unique with phenomenal sea views that I enjoyed in the morning. I really love breakfast as well and I would say that Thai breakfast is amazing delicious! I’m planning to go back soon!
Guest User
One Bedroom Hillside Cottage
Stayed in Jun 2023
Couples
5 review
Outstanding
Posted on Jun 25, 2023
A superb hotel with the main foundation being a superb staff
Response from Property: Dear Guest,Greetings from The Surin Phuket and thank you very much for your positive review.We hope to have another opportunity to welcoming you back at The Surin PhuketBest regardsThomas EhrhartGeneral ManagerThe Surin Phuket
Ginger100
One Bedroom Superior Cottage Non smoking
Stayed in Apr 2023
Family
4 review
Outstanding
Posted on Apr 7, 2023
Simply Amazing! Our recent family vacation at the Surin was perfect! I couldn’t fault the resort even if I wanted to. At every instance the wonderful location, friendly staff and beautiful amenities impressed beyond expectations. We cannot wait to return and we’re very sad at having to leave.
Guest User
One Bedroom Superior Cottage
Stayed in Feb 2023
Friends
17 review
Very Good
Posted on Mar 14, 2023
The private beach of the hotel is just stunning! The bungalows are spacey enough and the staff is friendly. The atmosphere of the lobby and restaurant could be arranged a little more welcoming, the staff is friendly.
KaKa L.
One Bedroom Hillside Cottage
Stayed in Jul 2023
Family
7 review
Outstanding
Posted on Aug 3, 2023
the service is great, and the beach almost a private beach...it has family mart near by, walked by 5mins, just hard for old parents walked around from rooms to rooms.
Response from Property: Dear M KaKa L,Greetings from The Surin Phuket and thank you very much for your 5 Star review.We hope to see you back on your next trip to Phuket.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket
Sung-Ling Wang
One Bedroom Hillside Cottage
Stayed in Sep 2023
Couples
34 review
Outstanding
Posted on Oct 1, 2023
A very pleasant stay with great breakfast and spectacular private beach.
Response from Property: Dear M. Sung-Ling Wang,Greetings from The Surin Phuket and thank you very much for having posted such a positive feedback of your recent stay with us. We are glad to read that you particularly liked the breakfast experience as well as the beach.We hope to see you back very soon.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket
CAO VINH
One Bedroom Hillside Cottage Non smoking
Stayed in May 2023
Family
1 review
Outstanding
Posted on Jun 2, 2023
Great resort but not kid friendly
Response from Property: Dear Cao Vinh.Greetings from The Surin Phuket and thank you very much for your 5 Star review.We appreciate that you took the time to post about your recent experience with us.We look forward to welcoming you back on your next escape to Phuket.Best regardsThomas EhrhartGeneral ManagerThe Surin Phuket