Guest User
February 21, 2023
1. The room type did not match the reservation. I was given a room that couldn’t even flush the toilet. I had to negotiate with the front desk many times, but the front desk ignored it! And the attitude is very bad, do not want to talk to us. Finally, I contacted Ctrip's customer service for coordination. There was someone at the front desk of the hotel, but they just didn't answer the phone, so I handed the phone to the front desk lady and said no! They also did not answer calls from domestic customer service. They said they would contact by email, but they would not answer the phone. Later, Ctrip customer service sent them an email, but they also ignored it. Finally, I said that I want the room on the picture, and I have to add money to make up the difference! Under the application of Ctrip's customer service, I added money to change to the previously booked room in the picture
2. The Wi-Fi signal is very poor, and it is almost impossible to connect and use it
3. There was a fire in the hotel. We were washing clothes in the room. We didn’t find out that the hotel was on fire until we went out to dry the clothes on the balcony, but no one came to inform us to evacuate as soon as possible! Fortunately, I found that even if I went downstairs soon
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