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Location: quite difficult to locate, some bolt drivers got lost trying to find the entrance Check in: was a breeze, but had to pay a deposit of 5000baht which we were not informed of even in trip or confirmation email, i wish this was more transparent. It will only be returned to you during check out after housekeeping staff check your room( it will be deducted any item is damaged or missing) - After check in, shuttle will bring you up as the rooms are location on top, lobby at the bottom of the hill. The shuttle was very dangerous , if you are with luggage, going up the hill theres no buckle to hold on to your luggage if you do not hold on to it tight enough, it will just roll off the shuttle , we were also not warned about the steep slope. ＞ our room was located in the middle of the blocks, so the shuttle dropped us at the bottom and we had to climb the stairs with our luggages, the staff did not want to help us carry at first. - no shelter at all at the lobby, if its raining, then you’ll have to walk under the rain to the shuttle. - you can request the shuttle to drive you from your room to the lobby/vise versa as it is not really convenient with the hill and STEPS. -The first 2 days, staff was fine, all good driving us up and down whenever we called, then out of a sudden, they asked us to use the ‘shortcut’ to our room. Did not specify why, but we rejected after walking the FLOCK OF STAIRS for a day, they were at least 5 stories steep mind you. - if you do not wish to take the stairs, you may walk up/ down the hill, which is VERY dark during night time. Check out: worst day of all, they called your room at 1145 to rush you to check out, said will send a shuttle to OUR ROOM but did not specify which block they will be waiting at, we waited but no one came to our room. After waiting for 5mins? We are unsure if we should carry our luggages up or down to the different pickup point, so i used the staff phone outside to phone the lobby to clarify. The staff answering the phone did not even bother to listen to my question, she just answered, ‘check out? Yes ok we will send a shuttle’ then i asked again, WHICH BLOCK SHOULD I WAIT AT?? And she replied me ‘CHECK OUT YES OR NO?’ I said YES, then she just said OK and ENDED MY CALL. In the end, we had to carry our down luggage, without any help, up the steep stairs, and the shuttle WASN’T even there. We waited for extra 5-10mins before the shuttle came. check out: at the lobby, had to wait 10mins for housekeeping to check our rooms before we can check out successfully and get our deposit back. At the same time I had already feedback my encounter to the manager at the lobby, which said she will take care of if later. She’s fine, she apologized. ＞ and finally it was our turn to collect the deposit, the same lady who pickup and ended my call, called out to me. ‘NI HAO NI HAO( hello hello in mandarin) I was so offended, not every asian looking person can understand mandarin and she could have spoken to me in english cause I spoke to her manager in english right? Its obvious that she did not want to speak to me probably cause i feedback about her. All in all, i will not recommend this hotel. Thank you.

Jemm and the staff were awesome! It’s low season but they treated me absolutely fantastic! I definitely will go back .. everyone should book this plebe once .. the pools and rooms were in perfect order ! Thanks again

Beautiful resort, the residences are the best options for family. They are more modern. Breakfast is chaotic in the morning if you don't go early. Staff at the front desk is very nice, and the restaurant.

It was really close to Patong Beach hub. My only complains are for the breakfast. There were lots of Chinese foods and very few other options. Only one type of cheese. And the worst part was the coffee ☕️. It was terrible, at least for me. I noticed some guests brought their own coffee with them to the restaurant. Another thing that bugged me was the pool hours. The pool was closed after 7, which was exactly the time I wanted to use the pool. All in all, it was a good hotel.

Staffs are friendly . My son likes the fun pool alot . Room with jacuzzi is great . Breakfast spread is nice . Hotel is great especially one of the buggy staff , dint manage to ask for his name but he is most friendly and funny . Just one issue for room : ants can be seen crawling everywhere. Even no food around . We still have to throw containers of food at level one to prevent more ants to room . I extended one more day and Counter staff did not inform that we have to go to counter to renew the check in card . We only realized after we tried tapping card to room after a long day . We have to then walk back to check in counter to enquire . And the staff didn’t explain what happen til I ask . Staff did not apologize too .

The layout of our 1Br suite with well-equipped kitchenette is really good and smartly optimising every space. Bed very comfortable. Also glad the hotel had a convenient 50baht per person ride on their tuk tuk to the shops n restaurants at Boat Avenue. However, there was no room housekeeping at all for our Friday to Monday stay. We were told housekeeping is only on alternate days, meaning room will be made on Sunday, but they never did. We were told we can ask for bottled drinking water replenishment everyday, we dutifully asked everyday, they said OK but never delivered at all. Also annoyed cannot use the pool from 1pm on that Sunday as it was closed to prepare for some private function. Feels short-changed.

Everything is perfect, warm hosting, clean and comfortable. Definitely come again if get chance. The food and bartending on the first floor are excellent, convenient and affordable.

This hotel is AMAZING but the staff oh my goodness, words can’t even begin to describe their kindness and softness I loved every minute of my stay and I highly recommend this hotel if you want to be near Pa tong area it’s a walking distance to the beach about 15mins and I find it easier to just walk instead of a taxi Patong is a very busy area, it’s near bangla road if you wanna party 😉 or just wanna go to the markets, for a massage or food. The hotel has an amazing rooftop bar and a restaurant, they have room service, rooms are cleaned everyday all in all it’s an amazing hotel and the location is perfect cause it’s not at the centre of the chaos 🫶🏽🫶🏽

Nice quiet resort away from the buzz. 7-11 and convenience store less than 5 mins away. The beach is a short walk of 10 mins. Kata walking street is also around 10 mins away. Various massage shops within walking distance. The room is big , looks clean and tidy. Walk in pool is nice but the view for the room is quite bad facing the gym and children's playroom.. Also no door mat for pool access .. have to walk with wet feet across the room to the toilet. Everything else was ok until check out day where a simple request for a bottle of mineral was rejected.

Probably the best hotel I stayed at in Thailand and anywhere else. Breakfast was 5 stars, pools were nice, the games(pool, table tennis, mini golf, archery) were all free. The restaurant was perfect and reasonable priced, great view too. The room was the romantic room, worth it, good bath, good space to relax, bed nice and veiw, wow. Little things like having a bag to carry your things to the pool and welcome cookies and intro was great. Staff all so polite and awesome except the pool bar workers, ignored me while I was waiting to order a drink, just didn't end up getting one after waiting for 15 mins. The only downside is many steps and changing lifts as it's built on a hill and is not a straight down. Overall if I would go back Phuket, I'll just sit here all day and enjoy it.