Guest User
February 14, 2024
We arrived very late on the day. The children are very happy when enter the room until there is one room the air-con is broken and on top of that one of the bed have sand inside. The worst is day after the room service the other bed have sand and they only make bed don’t change the bedding for the room service.
The some of the new towels smell of smoke, so becareful when using them. I think just my room I come across like 3. But I don’t know about other.
Room service will take 1 hr which is quite standard.
The water from the villa maybe is from a tank above the building, I constantly can smell and taste mud from the water, and hot water will run out it everyone use the shower at the same time.
There is an accident that they sent us to wrong breakfast area, which is fine but they don’t immediately sent us back to the right one, and let us wait for another buggy.
Hair conditioner is run out just after 3 nights (one 1 used it, which mean they didn’t check up and refill)
Generally the hotel quality is around 3 stars. However their room services respond very fast. They fix the aircon overnight (even is quite noisy but I think they should make sure the room is okay before the guest arrival) They come in very quickly if you request towels/water. Just the quality is not 5 stars. If you don’t ask them they will not provide you. As for bedding I think they come with sand that why even the replacement still have sand.