Guest User
January 3, 2025
We arrived at the hotel late in the evening, they did not check us into the family suite we had paid for in advance. My children and I suffered for more than 3 hours in the lobby. They did not want to give us rooms, our rooms were not available. They offered to move to a lower class hotel (((We did not agree. We did not have the strength to swear and wait! We had to check into 2 separate rooms, located far from each other. The cost of these 2 rooms is cheaper than the room we booked. They did not return the amount (
The hotel itself is good, but this situation negated all the advantages.
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