Sheraton Phu Quoc Long Beach Resort

It was a great stay. Nice view. Many indian vegetarian breakfast and food available. Also near from your grand wonder & Grand world. Staff also good & cooperative. Thank you

Excellent hospitality and services. Huge and well maintained property . Multiple options for the breakfast . Evening at beach /pool is awesome. The staff even helped to arrange the shuttle to visit the nearby medical centre . Great place to stay.

One of the best place to stay, friendly service and great accommodation with good view.

nice hotel, clean and provide free transfer to neighborhood area

During my recent stay, I noticed several areas that could use improvement. The beach was unfortunately littered with a lot of debris, and I suggest the hotel consider hiring staff to clean it more frequently. Additionally, the roof showed significant damage, raising concerns about potential leaks. Another issue was the presence of birds in the breakfast hall. I observed them dropping waste from the ceiling, which poses a serious food safety concern. I visited the hotel shortly after its renovations in 2024, and I was hoping for a better experience this time around. Unfortunately, it did not meet my expectations.

My family had a very present stay at the hotel ( Sheraton Phu Quoc Long Beach Resort). Would like to give score 8/10 to the hotel and recommend to friends. We highly appreciate the warm and welcoming hospitality service, especially most of staff at hotel’s lobby , the phone operator, the housekeeping , internal transport driver between the villa to the lobby and to breakfast restaurant, the maintenance repair staff, the staff at the breakfast restaurant. Most of them are very friendly, helpful, polite, and vey efficient.  The diversity of food and the food quality and taste are excellent in Dining room service and the breakfast restaurant.  I would highly recommend my friends and relatives to stay at the hotel in the near future if the hotel has more improvement on  the hot water system and the drainage system at the bathroom. During our stay in the hotel , my villa number is 6132, the hot water system was not stable which made not enough hot water for the next person taking shower or had a bath at the bathtub. We should be grateful if it could be fixed to make sure enough hot water for all 7 people having hot water taking shower .  Besides that , the drainage system should be improved as well because during my stay the ground floor king bed size room , once taking a shower, the water could not be discharged into the drain well, causing flooding. It made some unpleasant experiencer during our stay.  At last, we found that there was a large tile falling off in the private swimming pool in our villa. Fortunately, no one was injured. We forgot to inform the hotel as it happened in the last two days of our stay. Would you please pass the message to the hotel and hope that the hotel could pay attention in checking and maintenance the private swimming pool in the villa carefully. We look forward to visiting the hotel again in the near future and see the improvement on above issues .  Yours sincerely, Kam Ling Chong Email: *********************