Best Western Premier Sonasea Phu Quoc

We booked a 2 bedroom unit and it comes with a dining area, living area, 2 bathrooms and even a kitchen space ( no cutleries tho). Unit was also well equipped with a coffee machine. Breakfast was great and had a lot of variety and staff were also polite and attentive. There was even a small Christmas party while we were there and all guests were invited to join the mini buffet. In room dining was expensive but there wasn't a need to really order from them as there is a night market opposite the hotel which has very good food options. The best part was the pool area - massive pool and it leads you to the sea! It's a private beach and really a good view ! I will definitely be coming back to this hotel if I head to Phu Quoc again !

The buffet breakfast is nice with variety of selection; however, the location is remote and surrounded with other resorts, if you would like to stay at the hotel most of the time, it would be fine, but if you would like to walk around, there’s nothing much nearby, only the night market and the scale is small. Vinbus #19 bus stop is near, but the schedule is not friendly, you may have to wait an hour or more for the next bus. The facility is older than expected and cleanliness to be improved. The gym room is equipped with several equipment and the pool isn’t as nice as seen in the picture. For the beach, it takes 5 mins walk and it’s nice.

There's a night market right in front of the hotel, and after a long pool where kids can play, there's a beach. It's also cost-effective, so you can get a bigger room for the same price as Novotel. Breakfast is normal but not bad, but there's also tteokbokki, maybe because there's a lot of Koreans. It's close to the airport, and there's an airport pickup shuttle. Plus, it's located in the middle of the road, so you can take a day trip to the north or south. There's also a cooking facility like a residence. Absolutely cost-effective hotel. If you're going to spend a short trip in only one of the five-star hotels, choose this one. However, it's very popular, but it's not the best.

We had an incredible stay at this hotel! The facilities were absolutely top-notch, and the staff went above and beyond to ensure we had a great experience. From the moment we arrived, we felt warmly welcomed and well taken care of. The highlight of our stay was definitely the stunning pool—it was huge, well-maintained, and perfect for relaxing after a day of exploring. The private beach was just as amazing, with pristine sand and crystal-clear waters. We loved spending our afternoons there, soaking up the sun and enjoying the peaceful atmosphere. However, there were a couple of small downsides. The bathroom had a large glass window that made it a bit awkward when showering or using the toilet, as the other person in the room could see in. There was a roller blind for privacy, but unfortunately, it was a bit see-through, which didn’t fully solve the issue. Also, the soundproofing of the room wasn’t great, and we could hear some noise from the corridor. The AC also could have been better, as it wasn’t as powerful as we expected, especially considering the tropical weather. Despite these minor points, our overall experience was fantastic, and I would still highly recommend this hotel I will be back to this hotel the next time I am in Phu Quoc. There is also a lovely night market opposite the hotel which was a nice surprise.

Second time at this hotel and we still think it’s nice. The breakfast is good and although it’s busy, it’s not crowded. We had dinner on the rooftop. Their happy hour advert is confusing and there’s no debating it to figure it out; it’s a small thing. The pool is good too and doesn’t seem overcrowded at the times we were there. There’s good  restaurant options across the road. 

The worst hotel I've been to in a long time. When checking in, there were peanuts and toilet paper on the floor, so I called the reception to ask them to clean the floor. Of course, I can't unpack my luggage. Even after 30 to 1 hour, the cleaning service did not arrive, so I went out to eat and spoke to the reception directly. Please clean it. Even when I arrived around 4pm after eating, it wasn't cleaned, so I complained again to the reception. He didn't say sorry, just said he understood your situation. Since they didn't keep cleaning, I hadn't even unpacked my luggage, so I went outside and came back in. I arrived around 9 o'clock and it still wasn't cleaned. So I spoke strongly to the reception, and they didn't even say sorry and said they would take care of it quickly. When I went up again, he came back 10 minutes later and cleaned the floor. There was never any apology. When I came on a trip, the floor was dirty, so I couldn't unpack my luggage and had an uncomfortable stay. I don't often write reviews, but I'm writing this because it's ridiculous.