Vinpearl Wonderworld Phu Quoc Reviews

Response from Property: Dear Valued Guest Ulzii Chuluun,Thank you for taking the time to share your recent experience at our hotel. I am delighted to hear that our team was able to accommodate your early check-in, ensuring comfort for you and your children. It’s wonderful that you appreciated our convenient location, diverse breakfast options, and enjoyed both the public pool with its bar and our well-maintained private beach. Our prompt buggy service and the friendliness of our staff are aspects we take great pride in, and I’m glad they contributed positively to your stay.We have noted your suggestions regarding renovations in the villas, particularly concerning the doors and kitchens. Please be assured that we are committed to continuous improvement and will consider your feedback in our upcoming maintenance plans.It’s heartening to know that your family enjoyed the spacious rooms and private pool. We look forward to welcoming you back for another memorable stay in the future.Best regards,Giang Yen Anh (Ms.)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear valued guest Eamonkoh,Warm greetings from Vinpearl Wonderworld Phu Quoc! Thank you very much for choosing Vinpearl Wonderworld Phu Quoc for your vacation in the beautiful coastal Phú Quốc and for taking the time to review with such kind feedback and compliments to motivate our Vinpearl Wonderworld Phu Quoc team to maintain our services.We are very happy to know that you had pleasant stay with us.Again, thank you and we look forward to welcoming you and your family on your next vacation at Vinpearl Wonderworld Phu QuocRegards, Nguyen Dang Huy (Mr.)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear Value Guest,Thank you so much for your kind words and for sharing your wonderful experience with us at Vinpearl Wonderworld Phu Quoc!We’re thrilled to hear that you enjoyed your stay and appreciated the great service from our staff. Your satisfaction is our top priority, and knowing that you had such a positive experience means the world to us.We can’t wait to welcome you back for another fantastic stay. Please feel free to reach out to us directly for any assistance with your next visit—we’d love to make it even more memorable!Warm regards,Ngo Viet Hung (Mr.)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear value guest,Thank you for sharing your honest feedback. We deeply regret that your stay did not meet your expectations and sincerely apologize for the challenges you encountered.It is disappointing to learn that our front desk was not as helpful as they should have been, and we sincerely apologize for the inconvenience regarding the baby cot. Additionally, the lack of proper housekeeping services and timely replenishment of amenities is not the standard we strive for. We also regret any frustration caused by the absence of kitchen essentials and the delay in fulfilling your request for plates and cutlery.Your comments regarding the restaurant experience and staff attitude are concerning, and we are addressing these issues internally to ensure improvements in service quality.Please know that your feedback has been shared with the relevant teams for immediate corrective action. We truly appreciate your insights, as they help us enhance our guest experience. If there is anything further we can do to address your concerns, please do not hesitate to reach out.We hope to have an opportunity in the future to provide you with a much-improved stay.Warm regards,Ngo Viet Hung (Mr.)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear Mr. Eric,Thank you for the great review of our Resort! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Vinpearl Wonderworld Phu Quoc

Response from Property: Dear valued guest Michael,Thank you for your glowing review and perfect rating of Vinpearl Wonderworld Phu Quoc!We are thrilled to know that you enjoyed our facilities, buffet, and exceptional service. Your special recognition of our receptionist, Xuka, is greatly appreciated. We are proud of our team's dedication to providing memorable experiences, and your kind words will certainly be shared with him.It’s wonderful to hear that you had such a fantastic vacation and plan to return. We look forward to welcoming you back and to delighting your friends as well!Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear valued guest Tsoj0,Warm greetings from Vinpearl Wonderworld Phu Quoc! Thank you very much for choosing Vinpearl Wonderworld Phu Quoc for your vacation in the beautiful coastal Phú Quốc and for taking the time to review with such kind feedback and compliments to motivate our Vinpearl Wonderworld Phu Quoc team to maintain our services.We are very happy to know that you had pleasant stay with us.Again, thank you and we look forward to welcoming you and your family on your next vacation at Vinpearl Wonderworld Phu QuocRegards, Nguyen Dang Huy (Mr.)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear Valued Guest, Thank you for staying at Vinpearl Wonderworld Phu Quoc and for taking the time to write feedback about your recent stay with us.It is a pleasure for us to know that you have enjoyed your time here at the resort.Thank you again, and we hope to see you next time.Sincerely,Vinpearl Wonderworld Phu Quoc

Response from Property: Dear valued guest,Thank you for choosing to stay at Vinpearl Wonderworld Phu Quoc and for taking the time to share your feedback with us. Your satisfaction is our top priority, and we truly value your wonderful experience with us.We are delighted to hear that your trip was pleasant, and you found our resort's surroundings, amenities, and service satisfactory. It's heartening to know that you felt the friendliness of our hotel staff throughout your stay.We appreciate your understanding regarding the distance from certain tourist spots and are glad to hear that the accessibility to Safari, VinWonders, and GrandWorld met your expectations. Thank you also for mentioning the availability of transportation to Dương Đông Night Market and King Kong Mart via the Vinbus.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear Valued Guest, We are very grateful for your comments regarding your stay at Vinpearl Wonderworld Phu Quoc. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regards and best wishes to you,Vinpearl Wonderworld Phu Quoc

Response from Property: Dear valued guest,Thank you for sharing your feedback regarding your recent stay at Vinpearl Wonderworld Phu Quoc. We sincerely apologize for the inconvenience and disappointment you experienced during your time with us.Regarding the cleanliness issue in the villa, we took immediate action to address this by upgrading your accommodation from a 2-bedroom villa to a 3-bedroom villa for the remainder of your 7-night stay. We understand the importance of providing a clean and comfortable environment for our guests.Regarding the airport transfer service, we apologize for the confusion. Typically, we require guests to notify us at least 2 days in advance for airport transfers. However, we will make efforts to accommodate last-minute requests based on availability and operational feasibility.We truly value your feedback as it helps us identify areas for improvement. Please accept our sincerest apologies for falling short of your expectations. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Best regards,Le Phuoc Nguyen (Alex)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear valued guest,Greetings from Vinpearl Wonderworld Phu Quoc,Thank you for staying with us and sharing your valuable comments. We are delighted that you enjoyed your time in our hotel. We look forward to welcoming you back to the Vinpearl Wonderworld Phu Quoc,. Regards, Pham Thanh Nhan (Mr.)Director of Operation - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear valued guest,Thank you for choosing to stay at Vinpearl Wonderworld Phu Quoc and for taking the time to share your feedback about your recent vacation. We sincerely apologize for any inconvenience you experienced during your stay.We deeply regret to hear about your dissatisfaction with the behavior of our staff. Please be assured that this is not reflective of our usual standard of service, and we will address this matter with our team to ensure that all guests receive the courteous and helpful assistance they deserve.Regarding your comment about the ocean view villa, we apologize for any misunderstanding or disappointment caused. We will review our room descriptions and ensure that they accurately reflect the views offered from each villa category.We sincerely hope to have the opportunity to welcome you back to Vinpearl Wonderworld Phu Quoc in the future.Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Vinpearl Wonderworld Phu Quoc

Response from Property: Dear Valued Guests, Thank you for taking the time to leave a review of your recent stay with us.We are heartened to learn that you had a wonderful stay and our staff are especially helpful and friendly. Our team takes pride in providing exceptional and attentive service to all our guests and we are delighted that they were exemplary. We will be sure to share your positive experience with them and take your feedback into consideration as we continue to improve our offerings.Thank you for choosing our resort as your choice of accommodation, we look forward to welcoming you back for another memorable vacation. Sincerely,Vinpearl Wonderworld Phu Quoc