Utica
February 23, 2025
I was impressed by the infinity pool when I arrived at the hotel. We have booked a ocean view room which faced the ocean with a great view, the room is spacious. The staff at reception counters and restaurant were polite and pleasant. Food at restaurants were good. However, all our good impression was ruined by the arrangement on airport transfer. I did booked the airport transfer for my return flight before this trip, and confirmed to have 4 people via email. Unluckily, they had made a wrong estimation on the number of people for airport transfer, the shuttle bus was overbooked. My husband need to sit on a wooden chair though the transfer time was 15 mins only. I was wonder that such kind of mistake was made by a famous & luxury hotel group.