Roma Hotel Phu Quoc - Free Airport Shuttle & Sunset Town Tour

Pros: Overall, our stay at Roma Hotel was pleasant. The room was spacious, beautifully decorated, and equipped with all the necessary amenities, including a makeup mirror. As a delightful gesture, the hotel waived the extra person charge for my youngest son, who had just celebrated his 6th birthday. The location of our room was ideal, offering a fantastic view of the nighttime firecracker show. From the balcony, we could also enjoy the breathtaking sight of the deep blue sea and the Hon Thom cable car. The breakfast spread offered a variety of choices, and the taste was satisfactory. Cons: Unfortunately, there was a miscommunication regarding the free cable car tickets included in our booking. I had made the reservation last year when the promotion for complimentary tickets was active, meaning we were still eligible this year. However, upon our arrival at 4:30 PM, we were informed by the receptionist that the tickets could only be redeemed before 3:00 PM on the day of check-in. This meant we couldn’t claim the tickets for the next day and had to wait until March 17th instead. Since we had already planned and booked tickets for the safari on that day, this was quite upsetting. Despite having contacted the hotel multiple times via email about this issue, the policy was never mentioned. Thankfully, Ms. Quyen, the hotel supervisor, resolved the situation by personally covering the cost of complimentary tickets for us. We were incredibly grateful for her help and deeply appreciated her efforts to make things right.

Perfect stayed. Excellent service, good firework and ocean view from the room.

Very nice girl met me at the reception, i just got the room card and go up very fast, helpful staff, beautiful place, they gave me a ticket to cable car for free, and I got discount for massage, it was great full body massage. Breakfast also included

Wonderful boutique hotel at Sunset Town.. Room size is good and clean. Breakfast simple and tasty. Staff is friendly despite minor the communication barrier..

Excellent boutique hotel, very colourful inside the room. The room was big , it's got so many wardrobes and draws for storage lol, Shower was decent, location ok if you are staying for the cable ride and there's good value seafood buffet restaurant across the hotel, Overall pleasant stay.

Blacklist this hotel. The WORST HOTEL EVER!!!!! NEVER BOOK THIS HOTEL. THIS HOTEL is not recommended for tourists. They are not friendly and do not accommodate any requests regarding cabs or change in booking. Totally non-cooperative. Request everyone not to consider this hotel while booking.