Saksuwan Malawat
November 19, 2024
My recent experience with Trái Bí Đỏ - Homestay was nothing short of a nightmare. From the moment I arrived, it was clear that my expectations were about to be crushed. Despite booking a higher-tier room under my name (Saksuwan) and a separate lower-tier room for my friends through Trip.com, I was shocked to find out that the hotel had double-booked my reservation with another guest, Mr. Sigar.
To make matters worse, the hotel had already allowed Mr. Sigar to check into the room my friends were supposed to stay in. This forced me to give up my higher-quality room to ensure my friends, two young women, were safe and together. The hotel’s solution? They offered me a room in a nearby rundown hotel that was nowhere close to matching the value I paid for. It was unacceptable, unsafe, and outright insulting.
The entire ordeal has left me frustrated and feeling cheated. Agoda’s inability to manage this booking error properly is alarming. The fact that I paid for a top-tier room and ended up with a substandard solution is beyond unacceptable.
If you value your time, money, and peace of mind, avoid this place and question if Agoda can truly support you in times of need. This was the worst booking experience I have ever had, and I am left with nothing but disappointment and regret.
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