Hot Springs Hotels in Phu Quoc Island

Excellent hotel — perfect for families. The hotel is beautiful and modern, with a great pool, excellent breakfast, and good service overall. One nice surprise was the pickleball courts, which weren’t mentioned in the description — a fun bonus! There were many families with children during my stay, so it definitely feels more like a family-friendly hotel than a couples’ getaway. Still, the overall experience was fantastic.

It was a pleasant stay. I got a sea view even I haven’t booked sea view room. It was an awesome surprise 🤓 The room is spacious with a nice balcony having a sitting area. But what I liked more was a BED! I moved from another Accor hotel on the north of the island ( Movenpick) and the beds are in both hotels are the same- Extremely comfortable mattress and pillows. I slept like a baby and woke up without any pain in my back. Not all hotels have such good pillows and soft beds in Asia. For me that’s very important to sleep on a good bed as I have neck and spine issues. The breakfast is really good and has a lot of choice of Vietnamese, Indian, western options. Swimming pool is soooo big and cool! Even has bar in the pool and small aqua park. Hotel located at the one of the most beautiful beaches in Phu Quoc, the colour of the water is so turquoise and the sand is white. Little palm forest on the beach has a good sun protection, you don’t even need an umbrella 😇

Great, great, great, great! I decided to come to Vietnam at the last minute, and Ctrip happened to have a hotel package, so I chose this one blindly. The hotel contacted me to arrange a pick-up at the airport. I arrived at the end of the alley at night. I couldn't see clearly at night, but it felt very quiet. It was great in the morning! French architecture, small and elegant, not many rooms, but the public areas are very attentive! There are lush greenery all the way to the beach. The sea in Phu Quoc Island is clean and comfortable, with few people and quiet. The hotel's restaurant is so beautiful, with French architecture and French interiors, and the breakfast is exquisite and delicious. It can't be praised enough. I forgot to take pictures of the room. The main color is yellow, the decoration is purple, the French balcony, the bed curtains around the bed, and the wooden shutters. I really like it so much😘! Super recommended! Phu Quoc Island is also a relaxing, comfortable and cost-effective travel destination!

This was a celebration trip for us. We didn't mention since pre-arrival. We were being ”WOW”. We got hotel message after reservation about transportation and we reserved two seat for hotel shuttle. However, it was rain and we didn't realise to go other entrance. We missed the transportation and took Grab. It was just a little incident and i reported the staff when we approached front desk and didn't want the staff keep waiting. It wasn't task failure. As evening time, we got simple refresh and hotel tour. Then, we went out for dinner. The night view in the room was beautiful garden. I liked the facilities of GYM and pool that was my first filter to seek this hotel. The Palm Kitchen staffs were good to make us and good morning for our vacation. The food items were also variety. After the day trip to north area, we saw a cake for my wife's birthday. It was surprised. However, it was attracted ants coming. For this point, may use food cover to prevent. We didn't want to waste the amenities even we can't use. We took the photos and appreciated hotel's welcome and preparations. Then, called the call centre to clear the ants. The staff had prompt action. We received the message from hotel about ”WOW” service🫰. Upon departure, they tried to let us wait for their room check. They were not make me feel focus on minibar charges as i overheard ”Nothing leave in room”. Many travellers left ”lost and found” as rush. This was a good service. The location was good as close the airport, the peak and next to Versalles. Thank you the team make me ”Happy wife, happy life”.

5 perfect days in here. Friendly and helpful staff. Spacious and tidy room. Free access in cildren daycare every day from 9am-6pm, free chocolate hour every day from 3.30pm-4.30pm and free airport pick up/ transfer.The chocolate and cheese cake is so delicious. There are more than 5 ice cream flavours to buy. I bought vanilla and matcha. Both were so good! I am requested to get a room and a beautiful sunset view to celebrate my anniversary but wasn't expected to be fulfilled with warm greetings via wish card, a romantic swan towel and roses deco on bed, and there was a surprise of a delicious chocolate mousse cake too in the chiller! Iron and iron board upon request. The hotel provide a tote bag to use for free along the stay. I have tried their signature coffee. I like it. So refreshing! Hotel also provide a water cooler on the ground floor to refill a drinking water. I am also use their laundry service and satisfied with the service provided. The hotel has a universal plug, and therefore you don't need an external adapter. Btw, the hotel will charge you a deposit VND1million/day and i paid for VND4millions for 5D4N using wise card. The money will be refund less than an hour after check out. I am suggested to use wise card rather than use credit card that will take 7-10days to refund the money. This hotel is not halal because the breakfast provided is mixed with non-halal food. Our only food choice is boiled eggs. maybe the hotel can separate halal food because there are some foreign tourists from other countries who also have problems eating breakfast. Overall, we were satisfied staying here and fully recommended.

Stayed in Building B, Deluxe Suite Ocean View, 3rd floor. The room was indeed beautiful and comfortable, but starting from 9 or 10 AM, extremely loud music with heavy bass made it impossible to sleep. We had already paid for the airport transfer when booking. Before checking in, we communicated via messages that we would be changing hotels after checkout and not leaving Phu Quoc. (I thought we could take the shuttle to the airport and then head to our next hotel ourselves.) However, they insisted that I provide a flight number to arrange the shuttle. Later, they told me to arrange the timing with the front desk upon check-in. When I checked in, I asked the front desk if we could be dropped off at our next hotel instead of the airport since it was along the way. They said OK, and there was no need to arrange the time in advance—we could confirm it on the checkout day. However, it turned out they were referring to the free VinBus, not the hotel's paid shuttle service that I had already paid for. The front desk staff at check-in completely misled us, and as a result, we were unable to use the hotel shuttle. We noticed that the door lock kept beeping, and our keycard couldn’t open the door. We asked a hotel staff member to report the issue, assuming it would be fixed by the time we returned. However, when we got back at night, the problem was still there. I had to walk to the front desk again, and it seemed like no one had addressed our request, meaning it had been completely ignored. Finally, they helped us enter the room and told us the door lock battery was low and could only be fixed the next day. We ordered room service for a late-night snack, but by early morning, I had diarrhea, and my girlfriend was vomiting. I was left completely drained and unable to continue our itinerary. When we reported this suspected food poisoning incident at checkout, the front desk simply said, ”Okay, we will pass on the message,” and that was it. No apology, no compensation. Only the exterior looks five-star, but everything else fails miserably.

Crowded breakfast buffet during CNY and it’s annoying with flies flying around the food all the time. There were only a few SUP boards and sometimes I had to wait for one. Some bikes were in bad conditions like flat tires or rusted wheels. Extremely limited choices for in room dining! Staff were generally helpful except one guy in the reception to whom I asked for the key to to the arrival and departure Lounge but he gave me an invalid one!

Room was spacious and clean. Good service overall, most staff understood and spoke some English. Few pools around the hotel. There was a night market and some shops opposite the hotel. Breakfast spread was good, they even have a pho and banh mi station!

Location and reception service is very good. House keeping - average Food options - very very limited. Only 1 restaurant name Luo was opened for lunch and dinner with limited options, too boring. More disappointing was in room dining also have very limited option and they always say sold out even at 8 pm in the evening.

Ocean Bay Resort & Spa impresses with its excellent service, and stylish, comfortable rooms that create a luxurious escape. The staff are attentive and go out of their way to ensure a relaxing stay. However, the rooms are not soundproofed, and noise from neighboring rooms can be disruptive.