Phu Quoc Island Homestays

The hotel is cute, clean, the coffee is delicious, and it is close to many popular photo spots. It is very convenient. All the staff are lovely and provide friendly service. I am extremely impressed. 10/10 ⭐️⭐️⭐️⭐️⭐️

The biggest reason for choosing this hotel was the view of the fireworks, and it did not disappoint! The hotel is close to the cable car station, the room is as shown in the picture, it is worth recommending! Only the environmental sanitation needs to be improved slightly.

New hotel. Clean. Excellent and absolutely new inverter quiet air conditioner and LG TV. Plumbing works well, bed linen is clean. The balcony has a magnificent view. The administrator suggested me to watch the daily fireworks from the roof of the hotel. The administrator is very kind and attentive to guests. I recommend this hotel. Tickets for the cable car and much more can be purchased at the hotel. The price will be the same as through the ticket office at the entrance to the cable car.

Clean and tidy, and we got three seperate beds~ Each room provided 2 umbrellas and a new bottle of water everyday. Also, the staff are very nice and helpful, and they can speak English~ Great location! 3min walk to the main street and you can find different restaurants/ pharmacy/ spa. The entrance of the accommodation is their restaurant (Tween's Kitchen), love their food and drinks! Recommend green mango salad, stir fried noodles, coconut coffee...etc.

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

A wonderful view from the roof, you can see a hello in the evening. You can see a rope, mountains and sea. The room is clean, there is a TV and a teapot.

I feel conflicted about writing this review. We had a bit of a hiccup on the first night where the staff had accidentally booked out our hotel room to someone else. They compensated us and provided us with another room (very small, not very spacious and a little dirty). The following day, we were able to move our things into the room we initially booked. The room was much more spacious. We had a pool view. The pool areas is incredibly gorgeous. Loved hanging out there. The hotel uses incredibly cheap tissues and toilet paper that crumble upon use. We also had no hot water throughout our stay and at one point I had a shower where only drops of water were coming out of the tap. I think they can improve the quality of their facilities. If you're not bothered by facilities and are just looking for a place to rest your head - then this a decent budget hotel.

老闆服務非常好，而且非常乾淨

位置不算很優秀，但是服務人員都很貼心也會講中文還有一個個人廚房，直接可以從窗外看到海很有渡假氛圍 The location is not very good, but the service staff are very considerate and can speak Chinese. There is also a personal kitchen. You can see the sea directly from the window. It has a holiday atmosphere.

服務周到 熱情