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Wyndham Garden Phoenix Midtown
2.3/53 Reviews

Wyndham Garden Phoenix Midtown

Encanto Phoenix|2.35km from The Newton
Reserved 7 rooms in feb for a soccer tournament. The hotel was horribly run down. The breakfast was not a buffet with hot items per initial description. Often times out of food or clean dishes when we arrived during breakfast time w 16 soccer players. Hotel didn’t open up . Pool per date they told me in their email. Facilites were run down and dirty as well. Not once did we see a general manager on site while were there despite our multiple complaints both asking in person and with notes and follow up w survey review. I feel bad for the front desk staff. They are in tough spot to have to front all the unhappy customers. They did their best to accommodate and provide refrigerators in rooms because not all rooms have them. There were no ice machines on our floor with vacant dirty spots on the floor. We didn’t have the option to relocate because we had 7 rooms and since it’s a soccer trip everything was pre budgeted and all hotels were booked do to multiple tournaments for various sports an a couple of conventions. Again front desk folks really tried to accommodate with limited resources or decision making power. Now to the final piece. I’ve written Imelda reyes THREE times because I also have not yet received my points for 6 of the rooms I paid for. Wth?!?!? It was something I discussed with her before my arrival, a couple times during, upon check out and 3 emails to follow up? Now supposedly under new management and still no response. I tried to manage this offline so not to add one more negative hoping the hotel would get it together but maybe a public forum is the only way I may get my reply and points for 6 rooms x 4 nights each. That’s a lotta points Wyndham.

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Top rated hotels in Phoenix

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Hilton Garden Inn Phoenix/Midtown
4/5100 Reviews
Encanto
This location is in the nicer side of Phoenix. It was very clean and comfortable. After hours, you must use your room key to even enter the lobby, so it felt really safe. The rooms are really spacious and cozy. The beds have a dial that you can choose how soft or firm you would like it, which I thought was super cool. The shower was also really nice! I normally dislike hotel showers because they never have good water pressure or get cold quick. We had our own balcony with a nice view of the beautiful pool. The pool was heated and has a nice waterfall and bonfire at night. There’s vending machines and food and drinks for order in the lobby. It’s also super close to a ton of restaurants and stores. Over all everything was really nice. I would definitely stay again and recommend this hotel to anyone staying in Phoenix!
Hampton Inn Phoenix-Midtown (Downtown Area)
4.2/5103 Reviews
Encanto
I stayed in the hotel and I found my car could not be started. I asked the Front desk gentle*** for help, and he was really nice to help me to call the Roadside service. Meanwhile, he informed the duty ***ager to help me. The duty ***ager took my key and went to the car. and He helped me to start the car. I had the hand brake on , so the car could not auto start, so this time I was learning. and thanks for the hotel kind help
Super 8 by Wyndham Phoenix West
2.6/5112 Reviews
Alhambra
Loved hotel but my bfvcheated with a paid girl from the street I caught them there was hortibkecwhybso many hooked there otherwise beautiful
The Clarendon Hotel and Spa
3.5/5113 Reviews
Encanto
There is a smell of smoke in the room, but the stay is quite comfortable
La Quinta Inn by Wyndham Phoenix Thomas Road
2/5103 Reviews
Encanto
Tip do not book this location. I seen the reviews and it is a centralized location. I wanted to give it a chance as you cannot read into others experiences at times. Well, I was wrong. Was not happy whatsoever. I would never allow my children to sleep in such a place. This was worse than all of my military stays in various regions. Horrendous. I don't mind being in some places but oh I should have paid attention to all of the reviews. Booked and entered the room. I spent an hour on the phone stating the status of the room and other things. Packed up my belongings and family took off to another location in Phoenix/Tempe area.
Extended Stay America Suites - Phoenix - Midtown
2.8/595 Reviews
Encanto
The bedroom wasn't too bad other than the bathroom door not closing properly scraping on the floor a little bit of a wear and tear the rooms could do with a little upgrade. But had a nice touch in there and it was clean. My lock on my door didn't quite work but I was able to fix that with a few screws. The lobby is outstanding though. They do a great job in caring for the floor and the presentation is superb. And they were very cordial and allowing me to store my stuff while I moved location. All in all the staff was very cordial friendly and polite. Am I stay was quite pleasant.

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