Hotels Near Nina Mason Pulliam Rio Salado Audubon Center in Phoenix

The hotel is located in the city center, next to the university. The hotel we stayed in was just during the Christmas season. Many people opened the party. Both young and old people are happy. The elderly are very grand. Young people are also very popular.

Cockroaches and ants in the room. Typical breakfast. Convenient shuttle though call beforehand because they share shuttles. Not your cleanest hotel but its location is convenient.

There is a smell of smoke in the room, but the stay is quite comfortable

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

Great place to stay at near ASU. Amazing rooftop bar that is amazing to watch the sunset. Will definitely stay there again next time we are is Phoenix.

BEEARE OF BED BUGS here. Check the beds have been changed properly and inspect before sleeping here. I’m devastated to leave this type of review since the location of this resort was gorgeous. The management on the other hand is leaving me no choice or relief from being chewed up by bedbugs from my stay there. I was there for a work conference. Landed and checked in Thursday, checked out Sunday. After being in full conference mode, Sunday I woke up in bed super itchy. My first thought was: mosquitoes must have enjoyed me last night since I walked the hotel grounds after exhibiting hours. Since I was checking out that day, I packed up and didn’t think anything of it. Monday I woke up at home with a trail of bites all over my back, stomach, chest, neck, and scalp. I looked up what this could be and all signs pointed to bed bugs bites. When contacting the hotel to notify them, they immediately said “why didn’t I let them know when I was still on the grounds? We’ll send someone out to inspect the room.” Almost a week later I receive an update. “No bed bugs found in the room.” I’ve requested the report and crickets, hence my review. Good luck staying here and check your beds!

I Normally stay at a different location also Marriott , we enjoy the other location because the staff is amazing. Well amazing seems to travel, as my venue kept me closer to Tolleson. The General manager Mr. Valenzuela himself from the other location was there. I mean this guys customer service is beyond reproach. He knows our names and greeted us so joyfully and welcomed us in. We had an amazing time loved our stay there the staff was incredible and the food was fantastic. Rooms were impeccably clean, the beds were very comfortable. Definitely visiting this place again.

We were here for a business meeting. Our room was nice, clean and had everything that we needed. The gardens are well kept and the area is easily walkable. The room had a fridge, safe and microwave. The bed was comfy and there was a nice leather chair and ottoman to use. My Only complaint would be that there was trash sitting in front of our room when we arrived (5:00 pm) and was still there until afternoon the next day. Each day there were sugar and creamer packets and coffee cup lids on the grounds in many places throughout the resort. We had a few receptions and the staff could not have been any more attentive. They did an amazing job serving drinks and food. They were on top of the cleanup also. Job well done. We did have a pre-order luncheon one day also. That meal did not seem as well executed. It took over 45 minutes to be served our meals. The resort has some restaurants across the street that were walkable. The mall and Old Town Scottsdale are nearby also.

Booked the 2 room family suite for an overnight on 7/20/24. Great location with easy access of Loop 101 and Camelback. Dozens of nearby restaurants, Wal Mart less than a mile away and State Farm stadium 5 minutes. Large 2 room suite with plenty of room for a large family. We had the King side with a sleeper sofa while daughter took the 2 queen side. Large bathroom (only 1) for the 2 room suite. Comfy beds, quiet location. Good breakfast the next morning as we headed on to Vegas.