GreenTree Hotel Phoenix West

3rd shift front dest extremly helpful..all staff exceptional..General Manager very professional and accomodating

Worse experience staying here! When I arrived that 2 ladies checking me in were great. I stayed at this hotel for 2 night. Once I arrived in my room, I took advantage of the room service. Estimate delivery time was 45-60 mins. 2 hours later someone finally showed up with the food. (And no the hotel wasnt busy) they forgot my soda, and the food wasnt the best. Wake up Sunday Morning around 3:30am, go downstairs to my Truck, my Semi Truck to be exact to find out someone had broken into my vehicle, scattered the window, ripped my dash out and stole the main computer that operates my Semi. I go back into the hotel to ask the ladt the front desk if they have cameras and told her what happen. She didnt seem surprised at all, like this is a common thing. She said only the general manager has access to the cameras. She never offered me his number or name. I asked her do you happen to have any coffee ready, which she with shaking her head no. I mean come on, you can atlease get me some coffee after your security guard wasnt doing his job outside watching people vehicles but instead he was sitting inside the hotel. I will NEVER STAY HERE AGAIN. This repair after having my vehicle towed, new window, new computer module has cost me $12,000. The workers definitely dont care and most definitely wont help.

My room was still a little dirty, specifically the bathroom. Took forever to get checked in as well.

The breakfast didn't have a large variety of options. The shower had good water pressure. The bed was comfortable. It was advertised to be a smoke free hotel and that people who wanted to smoke needed to do it a farther distance from the hotel but unfortunately people were smoking directly outside of the hotel and the smell permeated the surrounding area.

Ladies in front desk are rude they don't even look at you , housekeeper are amazing and always smiling.

The front desk agent had no energy, she did not provide details of breakfast or amenities at the front desk. A few outlets did not work. The shower is terrible - it was either boiling hot water or freezing cold, no in between. Pillows are absolutely flat. Walls are thin as you could clearly hear neighbors conversation.